Johanna Vanegas
Lynwood,CA
Summary
Highly qualified Accounts Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Overview
11
11
years of professional experience
Work History
Key Account Representative
Skechers USA
Manhattan Beach
2024.05 - Current
- Responsible for an assigned Accounts Receivable portfolio of major distributors accounts
- Monitor Aging report regularly; notify customers of past due invoices promptly and following up regularly
- Research and resolve a high volume of customer deductions/chargebacks pertaining to shipping violation claims, allowance discounts, damages, pricing, RMA’s, and shortages
- Interact with internal departments during the process of validating deductions
- Dispute invalid deductions within the claims expiration time frame, and follow through until resolved
- Prepare and submit necessary adjustments for processing reconciliation of RMA deductions
- Maintain update notes in Excel spreadsheet and ERP system.
Accounts Receivable Specialist
Crown Poly
Huntington Park
2023.07 - 2024.03
- Booking of customer's payment, and credit card payment received
- Check and answer customer's request, such as copy of invoice and credit card charges explaining
- Track all money received and prepare deposits
- Develop reports to detail aging and past due accounts for senior management
- Total past due invoices weekly and report to supervisor
- Analyze accounts to discover discrepancies and resolve all variances promptly
- Initiate collections proceedings against accounts past due more than three months
- Worked with customers to develop repayment plans for delinquent accounts
- Kept frequent computer backups and vital documents in paper copies.
Credits/Deduction Specialist
Jimway Inc
Compton
2021.11 - 2023.05
- Reconcile Credit Memos and Deduction on a Monthly Basis
- Submit Adjustment on a Monthly Basis
- Processes and updates new and existing account credit files in a timely manner
- If over the limit of authority, makes appropriate recommendations to the Credit Manager on increasing/decreasing credit limits
- Actively participate in our industry credit group, including exchanging mutual customer credit information and attending meetings and tele-conference
- Follow up on Outstanding Invoices
- Contact delinquent and/or over credit limit customer accounts in a timely manner
- Follow up customers on payment schedule promises
- Update Aging report as needed
- Maintain customers’ accounts updated with status, both in credit files and system
- Maintain select customers’ accounts web portals updated
- Memorandum of Understanding for Markdown Promotion Agreements
- Researches chargebacks/deductions
- Work with Customer Service, Sales and Accounting to obtain data and documentation to determine whether or not a customer’s claim is valid
- Disputes and follows up on invalid claims with customers in a timely manner, including using their web portals
- If claims are valid, follows up on the issuance of credits for chargebacks
- Submits chargebacks and related credits to Accounting for adjustments
- Maintain chargeback logs updated
- Process credit card payments
- Process checks by fax or email
- General office duties: filing, making copies, scanning, faxing, etc
- Email invoices to select customers on a daily basis
- Maintains a clean, safe and unobstructed workplace.
Collection Specialist
Airgas USA
Long Beach
2021.05 - 2021.11
- Identify account risks, potential credit problems, disputes, and other customer issues
- Collection of a portfolio of customer accounts
- Contact customers regarding invoices/accounts which are past due
- Document and log conversations, emails, and other communications
- Correct errors, including misapplied payments, reversed late charges and overpayments
- Work with cylinder control department when investigating cylinder disputes.
Accounts Receivable Clerk
Nissin Foods USA
Gardena
2018.05 - 2021.05
- Analyze accounts to discover discrepancies
- Research and resolve customer claims (shortage, pods, discount violation, advertising, and returns)
- Summarize receivables on a weekly and monthly basis
- Keep frequent company backups and vital documents saved in the company's drive
- Making decisions with clear authority to write off balances according to strict guidelines.
Credits/Deduction Specialist
All Nations Fine Cheese
Los Angeles
2013.06 - 2018.04
- Processing of deduction invoices including approvals
- Prepare monthly trade spend accruals
- Process approved write offs (credit memos)
- Prepare spreadsheets for communicating the status of open deductions
- Extract, analyze and prepare data for Finance and Sales.
Education
Diploma -
Lynwood High School
Lynwood, CASkills
- V-lookup
- Pivot Tables
- MS Office
- Word
- Excel
- Oracle
- Garpac
- Outlook
- SAP
- Billing
- Reporting
- Invoicing
- Workbooks
- Rebates
- Data Entry
- Collections
- Accounts Receivable
- Cash Applications
- Customer Service
- Sales Data Reports
- Credit Memos/Debit Memos
- Accounts Reconciliation
- Spreadsheets
Timeline
Key Account Representative
Skechers USA
2024.05 - Current
Accounts Receivable Specialist
Crown Poly
2023.07 - 2024.03
Credits/Deduction Specialist
Jimway Inc
2021.11 - 2023.05
Collection Specialist
Airgas USA
2021.05 - 2021.11
Accounts Receivable Clerk
Nissin Foods USA
2018.05 - 2021.05
Credits/Deduction Specialist
All Nations Fine Cheese
2013.06 - 2018.04
Diploma -
Lynwood High School