Johanna Williams
Carthage,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Office Technician
Seven Lakes Eye Care
West End, NC
07.2023 - Current
- Answered phone calls from customers inquiring about services offered by the practice.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Scheduled appointments for patients according to their needs and preferences.
Office Manager
OsteoStrong
Pinehurst, NC
01.2023 - 06.2023
- Developed and implemented office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Assisted in developing budgets for departmental expenses.
- Monitored inventory levels and placed orders when needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
Substitute Teacher, K-12
Stow Munroe Falls City School District
Stow, OH
08.2017 - 06.2018
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Administered standardized assessments with strict requirements and documented information in permanent records.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Cultivate Health Chiropractor- Intern
DR. Jessica Bradburn
Fort Mill , SC
08.2016 - 05.2017
- Created and maintained business contacts to drive marketing efforts.
- Business and Leadership: Properly prepare for meeting and training. Offer solutions to common and uncommon business opportunities.
- Community Outreach: Establish proper relationships with charity and other business organizations.
Preschool Teacher
Covenant Academy
Lancaster, SC
08.2013 - 07.2015
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 10 children through entire school day.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Education
Bachelor of Business - Organizational Leadership
University of South Carolina - Columbia
Columbia, SC05.2017
Skills
- Inventory Monitoring
- File Organization
- Problem-solving capabilities
- Scheduling appointments
- Time Management
- Multitasking
- Billing
- Customer Service
- Scheduling and calendar management
Languages
Spanish
Professional
Timeline
Office Technician
Seven Lakes Eye Care
07.2023 - Current
Office Manager
OsteoStrong
01.2023 - 06.2023
Substitute Teacher, K-12
Stow Munroe Falls City School District
08.2017 - 06.2018
Cultivate Health Chiropractor- Intern
DR. Jessica Bradburn
08.2016 - 05.2017
Preschool Teacher
Covenant Academy
08.2013 - 07.2015
Bachelor of Business - Organizational Leadership
University of South Carolina - Columbia