Johanna Yach
Greenwood Lake,NY
Summary
Accomplished Assistant Manager/ Bartender at Hennessey’s Tavern. Adept in hospitality service expertise and money handling. Significantly improved customer satisfaction and operational efficiency. Demonstrates strong multitasking in fast paced environments while maintaining an outgoing personality. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Notary Public
Self Employed
01.2016 - 01.2024
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
Assistant Manager/ Bartender/ Server
Hennessey’s Tavern
07.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Communications Coordinator / File Starter
Back Bay Funding
05.2016 - 01.2019
- Standard Reception duties
- Assisted with planning monthly loan officer meetings, production and execution of email blasts, special events and social media campaigns.
- Collect and print missing loan documents from borrowers, order credit reports, verify employment, open escrow and title, data input and file set up in Encompass.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
Cocktail Server
Harborside Restaurant & Ballroom
05.2015 - 05.2016
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Maintained clean and organized bar area.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Member Relations Specialist
Balboa Bay Club And Resort
10.2012 - 05.2016
- Greeted incoming members and visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for members and visitors.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers, and musicians for events.
- Organized and executed member events, enhancing engagement and fostering a sense of community.
- Managed membership database for accurate tracking, resulting in better communication with members.
- Improved member satisfaction by addressing concerns and providing timely resolutions.
Skills
- Strong multitasking
- Highly reliable
- Money Handling
- Outgoing Personality
- Hospitality service expertise
- Product and service knowledge
- Team motivation
Timeline
Assistant Manager/ Bartender/ Server
Hennessey’s Tavern
07.2021 - 12.2023
Communications Coordinator / File Starter
Back Bay Funding
05.2016 - 01.2019
Notary Public
Self Employed
01.2016 - 01.2024
Cocktail Server
Harborside Restaurant & Ballroom
05.2015 - 05.2016
Member Relations Specialist
Balboa Bay Club And Resort
10.2012 - 05.2016