Johanna (Jodi) Jackson
Customer Service
Summary
I am a dedicated, knowledgeable Customer Service professional with proven multitasking abilities. I am seeking and wish to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Food Lion Inc
Benson, NC
04.2016 - 03.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Deli Manager
Food Lion Inc
Dunn, NC
04.2006 - 03.2016
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Integrated service and team management strategies to boost business profits.
- Set schedules for staff by planning and designating shifts and hours.
- Inventoried food products and associated materials on weekly basis.
- Developed special promotions to increase revenues.
- Observed quality assurance standards to optimize freshness of deli products.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Sales Representative
Harnett Leader Newspaper
Lillington, NC
03.1999 - 05.2006
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
High School Diploma -
Beddingfield High School
Wilson, NC 06.1983 - 09.1987
Skills
Staff Management
undefinedTimeline
Assistant Manager
Food Lion Inc
04.2016 - 03.2023
Deli Manager
Food Lion Inc
04.2006 - 03.2016
Sales Representative
Harnett Leader Newspaper
03.1999 - 05.2006
High School Diploma -
Beddingfield High School
06.1983 - 09.1987
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