JOHANNAN ABEBE
Lilburn,MI
Summary
Dynamic Training Manager with a proven track record at Golden Sales and Marketing Institution, adept at enhancing employee productivity through innovative training programs. Skilled in cash handling and customer service, I excel in coaching and mentoring, fostering a collaborative environment that drives success and engagement. Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Training Manager
Golden Sales and Marketing Institution
03.2024 - 08.2024
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed new employee orientation training process for more than 30 employees each year.
Sales Associate and Customer Service Representative
Mulu Cloth Store
09.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor - Statistics
Hawassa University
Hawassa07.2023
Skills
- Cash handling and transaction processing
- Customer service and problem solving
- Sales and product recommendations
- Coaching and mentoring
- Written and oral communication
- Adaptive learning
- Microsoft office (Excel, Word)
- Attention to detail and confidentiality
Certification
- Sales and marketing
- Employability skill and job readiness
- Besiv computer course
Timeline
Training Manager
Golden Sales and Marketing Institution
03.2024 - 08.2024
Sales Associate and Customer Service Representative
Mulu Cloth Store
09.2023 - 03.2024
Bachelor - Statistics
Hawassa University
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