Johanne Joseph

Answers incoming phone calls and makes outbound calls to assist customers, resolve product or service issues, and log interaction data into company systems

• Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
• Managed reservations, waitlists, and special requests for large parties.
• Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
• Assigned seating arrangements based on customer preferences and restaurant policies.
• Greeted customers and escorted them to their tables.
• Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
• Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
• Answered telephone to provide dining information and take reservations.

• Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
• Provided product knowledge to customers on different styles of shoes.
• Assisted customers with finding the right size, style, and color of shoe.
• Ensured that all merchandise was accurately priced and tagged with labels.
• Assisted customers in finding the perfect pair of shoes by providing personalized recommendations.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

• Issued receipts, refunds, credits or change due to customers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Balanced daily transactions on a computerized point-of-sale system.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Stocked shelves with merchandise when needed.