JOHAN NICOLAS DIAZ DUSSAN
Cape Coral
Summary
Dedicated professional with demonstrated strengths in costumer services, time management and trend tracking. Excellent troubleshooting problems and building successful solutions . Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. capable experience working in challenging environments. Excited about the opportunity to take the next career step.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
Estero
01.2025 - Current
Universal Banker II
Truist Bank
Palmetto
05.2023 - Current
- ability to take custodian of the vault and responsibility to ensuring that all vault assents are accurately accounted and report.
- Assists the branch meeting goals by generating new business through in branch selling.
Universal Banker I
Truist Bank
Miami Beach
12.2022 - Current
- Ability to offer and sell credit cards, Personal loan, Heloc.
- Multi task under complex situations.
- Maintains knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, and basic branch operations functions
Financial Services Specialist
Truist Bank
Miami Beach
09.2022 - Current
- Identifying and addressing customer needs.
- Ability to focus on retaining existing clients and attracting new customers by building strong relationship and Providing excellent customer service.
- Promoted to head cashier by demonstrating accountability ,collaboration and costumer - focused service.
Relationship Banker
Truist Bank
Cape Coral
03.2024 - 12.2025
- Developed and implemented strategies to increase customer base and profitability .
- Assisted customer with opening accounts and maintaining existing accounts.
- Performs maintenance on account relating to loan, checking , savings ,CD , IRA accounts provides leadership to less experienced relationship banker and tellers
- Ensures all audit and security policies and procedures are followed in accordance with bank policy and federal regulations.
Project Coordinator
Hapil Engineer
Neiva, Huila
11.2018 - 08.2022
- Provided administrative support and workplace training to team members.
- Maintained an organized system of records including documents such as contracts, Invoices, Change orders.
- Engaged with vendors and suppliers to obtain quotes for materials needed for projects.
- Coordinate project management activités, resources , equipments and information.
Commercial Analyst
Bancolombia Bank
Neiva Huila
01.2017 - 11.2018
- 1 Years and 11 months of client sales and service experience.
- Ability to multi-task under complex situations.
- Assist clients with financial solutions to help meet future financial goals.
- Provide advice by offering and selling solutions focused on developing expanding and growing relationships.
- Follow internal control and risk factors to stay within bank guidelines to avoid reputation risk.
Education
High School Diploma -
Antonio Narino University
Neiva, Huila Colombia02-2017
Skills
- Team leadership
- Problem solving
- Relationship Building
- Attention to Detail
- Sales experience
- Banking software navigation
- Cash handling
- Banking
- Financial analysis
- Team collaboration
- Account maintenance
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Relationship Banker
Bank of America
01.2025 - Current
Relationship Banker
Truist Bank
03.2024 - 12.2025
Universal Banker II
Truist Bank
05.2023 - Current
Universal Banker I
Truist Bank
12.2022 - Current
Financial Services Specialist
Truist Bank
09.2022 - Current
Project Coordinator
Hapil Engineer
11.2018 - 08.2022
Commercial Analyst
Bancolombia Bank
01.2017 - 11.2018
High School Diploma -
Antonio Narino University