Johanny Uceta
New York,NY
Summary
Customer Service Specialist experienced in prioritizing tasks and multi-tasking within fast-paced environments. Achieved goals through collaborative teamwork and effective resolution of escalated customer support issues. Focused on enhancing customer satisfaction and fostering long-term relationships to drive business growth.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
H&L Bagels
Brooklyn, New York
04.2018 - Current
- Managed daily customer service operations at a busy bagel shop.
- Trained staff on customer service protocols and product knowledge.
- Resolved customer complaints and ensured satisfaction promptly.
- Collaborated with suppliers to maintain inventory levels and freshness.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
McDonald
Cashiers
New York, Ny
07.2011 - 07.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Hermanas Mirabal
Santo Domingo , NMSome College (No Degree) - Criminal Justice
ASA College
Manhattan, NYSkills
- Customer service
- Team management
- Complaint resolution
- Support case resolution
- Staff training
- Client relations
- Problem solving
- Attention to detail
Timeline
Customer Service Manager
H&L Bagels
04.2018 - Current
McDonald
Cashiers
07.2011 - 07.2014
Hermanas Mirabal
Some College (No Degree) - Criminal Justice
ASA College