Open To Work
Johara Landhan
Healthcare
Charlotte,North Carolina
Summary
Dynamic healthcare professional with a strong foundation in supporting medical teams and delivering exceptional patient care. Expertise in managing clinical and administrative responsibilities with meticulous attention to detail. Recognized for fostering collaboration among team members and adeptly adapting to the evolving landscape of healthcare. Skilled in patient interaction and proficient in medical record management, ensuring seamless operations and enhanced patient experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II
Advocate Health Care
Charlotte, NC
08.2022 - Current
- Administered patient assessments and recorded vital signs to support clinical staff.
- Assisted in scheduling patient appointments and managing electronic medical records.
- Coordinated with healthcare teams to ensure efficient patient care delivery.
- Implemented process improvements for patient intake procedures, enhancing workflow efficiency.
- Trained new staff on best practices for patient interaction and data management.
- Managed inventory of medical supplies, ensuring availability for clinical operations.
- Developed educational materials for patients regarding treatment plans and health maintenance.
- Facilitated communication between patients and healthcare providers, addressing inquiries promptly.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Certified Medical Assistant - Fulltime
Roper St. Francis, RSFPP
Mt. Pleasant, SC
01.2020 - 07.2022
- CMA Preceptor for students and future team members of the office.
- Administered patient assessments and recorded vital signs to ensure accurate health monitoring.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Assisted in the preparation of treatment rooms, maintaining cleanliness and organization standards.
- Coordinated patient scheduling and follow-up calls to enhance appointment efficiency.
- Managed electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
Call Center Operator/MP OB/GYN - Fulltime
Roper St. Francis, RSFPP
Mt. Pleasant, SC
10.2019 - 03.2020
- Maintains accurate on-call scheduling for all RFPP physicians
- Performed reconciliation/Payment Research
- Maintain and update patients EMR records
- Verify patient insurance and pre-certifications
- Excels at problem solving and handling multiple tasks
Education
A.A.S. - Medical Assisting
ECPI University
North Charleston, SC11-2013
Associate of Science - Graphic Design
Trident Technical College
North Charleston, SC06-2010
Bachelor of Science - Health Systems Management
University of Charlotte
Charlotte, Nc08-2027
Skills
- Medical terminology
- HIPAA compliance
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Sterilization techniques
- Vital sign monitoring
- Patient assessments
- Inventory and supply management
- Inventory management
- Conflict resolution
- Medical billing and coding
- Needs assessments
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving
- Team collaboration
- Verbal and written communication
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Clinical applications
- Sample collection procedures
- Direct patient care
- Patient flow management
- Compassionate
- Patient-focused care
- CPR
- Patient relations
- Lab equipment operation
- OB/GYN procedures
- Reliable transportation
- Customer relationship management (CRM)
- Laboratory maintenance
- Lab equipment calibration
Certification
- CMA, AAMA ID: 2461389 Exp. 2025-03
- CPR/BLS, American Heart Association Exp. 2020-11
- Fit Tester, Roper St. Francis Healthcare 2018- Present
Timeline
Certified Medical Assistant II
Advocate Health Care
08.2022 - Current
Certified Medical Assistant - Fulltime
Roper St. Francis, RSFPP
01.2020 - 07.2022
Call Center Operator/MP OB/GYN - Fulltime
Roper St. Francis, RSFPP
10.2019 - 03.2020
Associate of Science - Graphic Design
Trident Technical College
A.A.S. - Medical Assisting
ECPI University
Bachelor of Science - Health Systems Management
University of Charlotte