Johari Glass
Eastpointe,MI
Summary
Benefits Verification and Customer Service Specialist with experience in insurance coverage verification, claims assistance, and high‑volume call environments. Known for accuracy, professionalism, and strong communication skills when supporting patients, providers, and internal teams.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Benefits Verification Representative / Remote CSR
CVScaremark
Troy, MI
08.2024 - Current
- Verified insurance benefits including eligibility, copays, deductibles, and coverage limits.
- Determined prior authorization requirements for medications and services.
- Contacted insurance carriers to resolve complex benefit questions.
- Calculated patient responsibility and documented findings accurately.
- Resolved escalated calls and supported customers with clear guidance.
- Processed prescription orders efficiently using internal systems.
- Processed prescription orders using pharmacy management software efficiently.
Customer Service Representative
Janitorial Medical Services
Troy, MI
02.2022 - 08.2023
- Directed misdirected claims to correct departments.
- Provided empathetic responses via phone and automated templates.
- Maintained adherence to production and quality standards.
- Assisted clients with service inquiries and resolved issues promptly.
Medication Aide
Fraser Villa Senior Living
Fraser, Michigan
05.2017 - 03.2020
- Administered medications and monitored patient responses to ensure effective treatment.
- Documented vital signs and health changes to track patient progress and inform care decisions.
- Assisted during medical emergencies.
- Administered medications to residents following prescribed schedules and protocols.
- Secured controlled substances according to state regulations to maintain compliance and patient safety.
Education
Certificate - Medical Billing And Coding
DeVry University
Downers Grove, IL 09.2019 - 09.2020
Osborn
Detroit, MISkills
- Benefits verification
- Eligibility & coverage checks
- Prior authorization coordination
- Insurance claims assistance
- ICD‑10, CPT, HCPCS
- Medical terminology
- Data entry & accuracy
- Attention to detail
- Research & resolution
- Call center management
Timeline
Benefits Verification Representative / Remote CSR
CVScaremark
08.2024 - Current
Customer Service Representative
Janitorial Medical Services
02.2022 - 08.2023
Certificate - Medical Billing And Coding
DeVry University
09.2019 - 09.2020
Medication Aide
Fraser Villa Senior Living
05.2017 - 03.2020
Osborn