Johenny Valderrama
MIAMI,FL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at CHIPOTLE. Hialeah Garden. Excelled in team development, achieving top-tier performance through strategic planning and talent management. Skilled in credit analysis and fostering interrelationships, demonstrating a commitment to professional growth within banking. Fluent in English with a focus on continuous improvement and quality of life enhancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
Work History
Asistent Manager Store
CHIPOTLE. Hialeah Garden
Hialeah Gardens
07.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Marketing Director
HGI. USA. Financial Services
Miami, FL
01.2024 - Current
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Created content and promotional materials to drive engagement and conversions.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Mentored junior team members, fostering professional development within the organization.
- Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
- Managed marketing budget for maximium ROI.
- Established partnerships with key industry influencers to amplify brand reach and credibility.
- Implemented customer feedback loop, utilizing insights to drive product improvements and marketing message optimization.
- Achieved substantial growth in social media followers and engagement by curating compelling content and leveraging analytics for content strategy.
Manager Store
Smoothie Spot Hialeah Corp.
03.2021 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Accounting assistant
Super Marianita. Banos de Agua Santa Ecuador
10.2017 - 01.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Supported financial strategy development with comprehensive market research and analysis.
- Facilitated smoother audits by preparing necessary documentation and supporting materials.
- Reduced late payments by implementing more effective accounts payable system.
- Enhanced vendor relations by promptly resolving invoice discrepancies.
- Improved financial decision-making by providing detailed expense reports and analysis.
- Supported budget planning and forecasting with detailed analysis and data compilation.
- Contributed to cash flow management, monitoring incoming and outgoing transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
Business Manager
BICENTENARY BANK. Business Area
01.2007 - 05.2017
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Increased market share by identifying and capitalizing on emerging market trends.
- Streamlined operations, reducing overhead costs with comprehensive budget management.
- Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Lcda. in Public Accounting -
University of Zulia
Master in Financial Management -
Rafael Maria Baralt Experimental University
Middle Technician in Accounting -
Liceo "Hermagoras Chavez"
07.1991
Skills
- Professional career development within Banking
- Interrelationships with public and private companies
- Fulfillment of objectives reaching to climb important positions as 1st place
- Acquisition of portfolios of liabilities and assets, participation in regional events with the business sector of the area
- Management of customer portfolio, promotion of new products
- Fulfillment of goals according to incentive plans assigned by the organization
- Management of commercial business teams
- Participation in quality of service workshops
- Knowledge of English Intermediate level
- Mastery in the area of credit analysis
- Plan of visits to customers
- With a desire to improve and improve the quality of life
Coursestaken
- INTENSIVE ENGLISH COURSE. CEVAZ INSTITUTE. INTERMEDIATE LEVEL. YEAR 2000.
- COMPUTING
- TAX UPDATE OF VENEZUELA
- PLANNING AND MANAGEMENT CONTROL DAY. BANCO BANFOANDES
- QUALITY OF SERVICE AND CUSTOMER SERVICE. BUSINESS SCHOOL VENEZUELAN INSTITUTE OF MANAGEMENT. YEAR 2009
- QUALITY OF SERVICE "A BETTER LIFE, A BETTER COMPANY. INSTITUTE MAKE AN EFFORT AND DO IT. YEAR 2008
- PROFESSIONAL UPDATE DAY. FUNDAPROCIENCAS INSTITUTE. YEAR 2010
- COMPONENT IN TEACHING AREA, RAFEL MARIA BARALT UNIVERSITY IN VENEZUELA
- PERSONAL GROW AND LEADERSHIP 2024
Timeline
Asistent Manager Store
CHIPOTLE. Hialeah Garden
07.2024 - Current
Marketing Director
HGI. USA. Financial Services
01.2024 - Current
Manager Store
Smoothie Spot Hialeah Corp.
03.2021 - 01.2024
Accounting assistant
Super Marianita. Banos de Agua Santa Ecuador
10.2017 - 01.2021
Business Manager
BICENTENARY BANK. Business Area
01.2007 - 05.2017
Lcda. in Public Accounting -
University of Zulia
Master in Financial Management -
Rafael Maria Baralt Experimental University
Middle Technician in Accounting -
Liceo "Hermagoras Chavez"