John Aflleje
Hayward,CA
Summary
Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background.
Overview
4
4
years of post-secondary education
2027
2027
years of professional experience
Work History
Sales Service Representative
Crystal Clean
Hayward, CA
05.2021 - Current
- Serviced Crystal Clean parts washers and maintained customer equipment schedules.
- Delivered and removed cleaning units at customer sites.
- Inspected equipment for leaks, wear, and safe operation.
- Communicated service needs and account updates with customers.
- Resolved service issues and supported field operations requests.
- Followed safety procedures and compliance standards during industrial cleaning service.
- Increased profits by upselling and cross-selling to existing customers.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Hazmat Technician
Engenium Environmental
Milpitas, California
02.2019 - 05.2021
- Resolved service issues and supported field operations requests.
- Documented route activity, inventory use, and customer service notes.
- Communicated service needs and account updates with customers.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Collaborated with marketing teams on promotional campaigns designed to increase sales volume.
Warehouse Manager
Pro Trucklines
Livermore
04.2014 - 02.2019
- Processed service orders and updated account records in company systems.
- Coordinated with route drivers on delivery, pickup, and account needs.
- Resolved customer questions about service plans, billing, and collection schedules.
- Tracked service issues and followed up with operations teams for completion.
- Supported sales teams with client communication and service coordination.
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Analyzed customer feedback to identify opportunities for improvement in the customer experience.
- Created weekly reports on customer service performance metrics such as call wait times and resolution rates.
- Identified potential areas of improvement within existing processes and procedures for enhanced efficiency.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Ensured compliance with all applicable laws when responding to customer inquiries.
- Assisted with training new employees on proper use of company systems used for processing orders.
- Responded quickly to critical situations that required immediate attention from management.
- Conducted follow up calls with customers after purchase to ensure satisfaction levels were met or exceeded expectations.
- Supported sales team members to drive growth and development.
Sales Service Representative/Lead Customer Service Representative
Safety kleen
Oakland, California
12.1999 - 04.2014
- Scheduled pickup requests for used oil, waste oil, and container exchanges.
- Coordinated with route drivers on delivery, pickup, and account needs.
- Tracked service issues and followed up with operations teams for completion.
- Prepared account paperwork for industrial cleaning and waste management services.
- Supported sales teams with client communication and service coordination.
- Increased profits by upselling and cross-selling to existing customers.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Warehouse Manager
Pro Truck Lines
Livermore, California
Education
General Education - High School Administration
Tennyson High School
Hayward, CA 01.1983 - 05.1987
Skills
- Field service
- Equipment inspection
- Safety compliance
- Route scheduling
- Inventory tracking
- Service documentation
- Customer relationship management
- Account support
- Sales presentations
- Route operations
- Problem solving
- Process improvements
- Customer focus
- Team collaboration
- Client follow-up
- Goal oriented
Timeline
Sales Service Representative
Crystal Clean
05.2021 - Current
Hazmat Technician
Engenium Environmental
02.2019 - 05.2021
Warehouse Manager
Pro Trucklines
04.2014 - 02.2019
Sales Service Representative/Lead Customer Service Representative
Safety kleen
12.1999 - 04.2014
General Education - High School Administration
Tennyson High School
01.1983 - 05.1987
Warehouse Manager
Pro Truck Lines