John Allen
Hammond,LA
Summary
Dynamic Assistant Branch Manager at Enterprise Rent-A-Car with proven leadership in managing a $15M fleet and a team of ten. Achieved consistent monthly profits and enhanced customer service scores by over 4 points. Skilled in data analysis and employee development, driving growth through effective marketing initiatives and sales strategies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Hammond, USA
11.2024 - Current
- Managed a 500-car fleet, totaling $15,000,000 in assets.
- Had four employees promoted within the last nine months.
- I have seen a profit every month under my management.
- Had positive impacts on customer service scores, and seen an increase of over 4 points in the last 6-month average customer service score.
- Outside/inside sales: implementing plans and marketing strategies to see growth and capture more business.
- Monthly and weekly one-on-ones to increase employee development.
- Implemented marketing initiatives to promote branch services within the local community.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
Management Trainee
Enterprise Rent-A-Car
Mandeville, USA
01.2024 - 10.2024
- Top 10 MT/MA 4 of 8 Months'
- ERAC 20/60 Winner (2x)
- Apart of a team that boasted customer service score above corporate average 6 months in a row (84+)
- Coordinated vehicle maintenance schedules to ensure fleet readiness.
- Collaborated with team members to optimize branch performance and efficiency.
- Enhanced leadership abilities through training and hands-on task completion.
Summer Sales Associate
GNC
Hammond, USA
05.2023 - 08.2023
- Developed extensive product knowledge of health and wellness supplements.
- Provided exceptional customer service, resulting in a 15% increase in customer satisfaction.
- Implemented targeted sales strategies, exceeding monthly sales goals by 20%.
Education
Masters Of Strategic Communications - Marketing
Southeastern Louisiana University
Hammond, LA12.2023
Bacholores of General Studies - Marketing
Southeastern Louisiana
Hammond, LA12.2021
Associates of Arts - Pre-Engineering
Copiah Lincoln Community College
Wesson, MS12.2019
Skills
- Data analysis
- Developing and maintaining brand identity
- Data interpretation
- Insights
- Employee development
- Problem solving
- Verbal and written clarity
- Sales strategy
- Interpersonal skills
- Customer service
- Marketing initiatives
- Team leadership
Certification
- Semrush Academy Certificate: Social Media Marketing
- Semrush Academy Certificate: SEO Principles
- Semrush Academy Certificate: Fundamentals of Marketing Analytics
- Semrush Academy Certificate: Content Marketing Principles for Business
- HubSpot Academy Certificate: Inbound Marketing
Affiliations
- '21, '22 SOUTHLAND COMMISSIONER'S FALL ACADEMIC HONOR ROLL
- '22 FCS ALL-AMERICAN
- '22 SLC OFFENSIVE LINEMAN OF THE YEAR
- '22 SLC CHAMPION
- '20-'23 3X SLC ALL CONFERENCE TEAM
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
11.2024 - Current
Management Trainee
Enterprise Rent-A-Car
01.2024 - 10.2024
Summer Sales Associate
GNC
05.2023 - 08.2023
Masters Of Strategic Communications - Marketing
Southeastern Louisiana University
Bacholores of General Studies - Marketing
Southeastern Louisiana
Associates of Arts - Pre-Engineering
Copiah Lincoln Community College
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