Summary
Overview
Work History
Education
Skills
Timeline
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JOHN A. MCINNES

Abilene

Summary

24+ years of military service with 20 years in a leadership/management role. Experience in policy development and staff management. Developed procedures that positively impacted overall morale and productivity.

Proactive and goal-oriented professional with excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Counter Sales Associate

Carrier Enterprise
06.2025 - Current
  • Responsible for making timely shipments in and out of the store using USPS, UPS, and LTL services.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Reduced wait times for customers, expediting the checkout process through efficient register operation.
  • Boosted customer satisfaction by providing knowledgeable product recommendations and personalized service.
  • Maintained a clean and visually appealing sales floor, contributing to an inviting shopping environment.
  • Managed time well, balancing multiple tasks simultaneously while maintaining a high level of efficiency under pressure.
  • Processed returns and exchanges efficiently to ensure customer satisfaction while adhering to company policies.
  • Maintained clean, organized and professional counter space with continuous upkeep.

Office Manager

Bevills Plumbing & A/C Co.
03.2021 - 07.2024
  • Responsible for day-to-day operations of all assigned technicians and helpers
  • Schedules jobs for plumbing and HVAC technicians and ensures prompt and timely service
  • Maintains tool inventory and accountability, and technician’s personal tool accounts
  • Resolves all customer complaints and minimizes issues with minimal effort.
  • Oversees timecard, Leave and payroll issues
  • Instituted a progressive disciplinary program in company to help curb bad behavior within employees.

Level Technician I

Siemens-Gamesa
07.2017 - 07.2018
  • Hydraulic and Electrical troubleshooting with repairs.
  • Routine Maintenance including torque and tensioning, cleanliness and maintaining grease and oil levels.
  • Major component exchanges such as generator bearings, yaw drives, yaw claws, and inverter drives.
  • Proficient team member (attended “Safety Ambassador” training) and scheduled for tech II training within 6 months of being on the job
  • Extremely accurate time keeping.
  • Left this position because of health and safety concerns.

Support Section Chief

Dyess AFB
06.2015 - 07.2017
  • Supervised 20-25-man, 3 shift operation of support section
  • Maintained tooling and support equipment inventory of over $3 million dollars.
  • Reported to the Squadron Commander any deficiencies found during routine inspections.
  • Handled personnel problems/issues for all shifts and delegated authority to other shift leads for like problems.

Production Super (Swing Shift)

Dyess AFB
11.2014 - 06.2015
  • Supervised 50 personnel during maintenance operations in engine back shop during build-up and teardown of the GE F-101 engine
  • Reported to day shift to update them of what was accomplished during our shift
  • Conducted in-depth turnover between shift leads before ending shift
  • Coordinated with Quality Assurance to perform daily spot checks and quarterly inspections with personnel on shift to maintain their qualifications
  • Set up and supervised final engine inspections and documentation for final approval by Q.A.

Military Training Leader

Sheppard AFB
08.2006 - 09.2011
  • Trained and mentored up to 35k Airman in Training
  • Instilled discipline in troubled Airmen struggling to adapt to military life
  • Taught different classes in military customs and courtesies to newly arrived Airman
  • Mentored Airmen during personal crisis moments
  • Built new remedial training program to help enforce standards and better military behavior

Education

High School Diploma -

Melrose High School
Melrose

Skills

  • Effective safety management
  • Quality Control
  • I am a proactive leader with a perfect safety record
  • Parts repair documentation
  • Data analysis and reporting
  • Compliance safety auditor
  • Team lead
  • Trainer/Mentor
  • Records keeping
  • Production Supervisor
  • Section Chief
  • Policy enforcement

Timeline

Counter Sales Associate

Carrier Enterprise
06.2025 - Current

Office Manager

Bevills Plumbing & A/C Co.
03.2021 - 07.2024

Level Technician I

Siemens-Gamesa
07.2017 - 07.2018

Support Section Chief

Dyess AFB
06.2015 - 07.2017

Production Super (Swing Shift)

Dyess AFB
11.2014 - 06.2015

Military Training Leader

Sheppard AFB
08.2006 - 09.2011

High School Diploma -

Melrose High School

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