John Bangal
Portsmouth,VA
Overview
1
1
Certification
Work History
Manager
Ledoyen / 7-Eleven
Portsmouth, VA
10/1/201 - Current
- Advised senior management on best practices in financial operations, risk management, capital structure optimization.
- Prepared reports on production output, costs, waste management practices. for senior management review.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategic plans to achieve company objectives.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Analyzed market trends and competitor activity to inform business strategy.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
Education
GED -
Western Branch High School
Chesapeake, VASkills
- Workforce Management
- Financial Management
- Marketing
- Performance Management
- Business Administration
- Contract Management
Affiliations
- love to play the guitar
- spend time with family and pets.
- fishing with wife.
Languages
Spanish
Limited
Certification
- servsafe Food Protection Manager
- OSHA
- Maritime OSHA
References
References available upon request.
Timeline
Manager
Ledoyen / 7-Eleven
10/1/201 - Current
GED -
Western Branch High School
- servsafe Food Protection Manager
- OSHA
- Maritime OSHA