John Baronello

Worked as a Barista initially before being promoted to Trainer in early 2023. As a trainer I still took on all of the responsibilities of a normal Barista, as well as specialized in:

• Swiftly learning the ins and outs of the stores operation (every aspect of the menu, deployment routine, open and closing routines, etc)
• Worked with individual baristas (new or otherwise) on improving their performance, team ethic and customer connections
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Controlled line and crowd with quick, efficient service, as well as making sure other employees were prepared to do the same.
• Made sure the operation was smooth and rarely got difficult to control, seeing as this was a very busy mall location.

Took on and fulfilled multiple responsibilities including but not limited to:

• Working the front of the store on register and ensuring customer satisfaction
• Getting customer orders out in a quick and efficient manner without sacrificing the quality of the meal
• Keeping the store clean and presentable at all times
• Working with a team to ensure cooperation and success