John Beck
Davenport,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Coldstone
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Independent Contract Driver
Door Dash/Intacart
01.2022 - Current
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Customer Service Representative
Publix
03.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Finance
Valencia College
Orlando, FL03.2024
Skills
- Team Collaboration
- Product Knowledge
- Customer Complaint Resolution
- Complex Problem-Solving
- Customer Service
- Problem Resolution
- Appointment Scheduling
Basketball,Stock Investor
When my dad first showed me his investment portfolio it made me wan to have one some day. Ever since i've had my own brokerage account and put part of my paycheck in every week.
Timeline
Customer Service Associate
Coldstone
01.2023 - Current
Independent Contract Driver
Door Dash/Intacart
01.2022 - Current
Customer Service Representative
Publix
03.2021 - 12.2021
Associate of Arts - Finance
Valencia College
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