John Bentler
Beaverton,OR
Summary
Professional Service Agent with demonstrated tenacity and strong persuasion skills to communicate eloquently and guide others successfully. Possesses highly developed sense of integrity and commitment to customer satisfaction. Able to delegate tasks, train new employees, provide feedback, mediate interpersonal conflicts, and implement company procedures.
Overview
3
3
years of professional experience
Work History
Consumer Service Agent
Yakima Products
Lake Oswego, Oregon
07.2024 - Current
- Resolved customer complaints by providing effective solutions and support.
- Managed customer accounts by updating information accurately into the system.
- Met and maintained a minimum ticket quota of 20 solved daily during peak season.
- Coordinated cross-department projects in a timely manner, ensuring effective communication.
- Provided support at trade shows and product demonstrations in order to assist consumer understanding.
Sales Floor Lead
Evo
10.2023 - 04.2024
- Fostered high-quality customer service across the team by modeling standards, and providing employees with direction and coaching.
- Communicated sales goals and key performance indicators to employees.
- Showed proven results with being mentioned directly in multiple customer Google reviews.
Supervisor
Fjallraven
Portland, Oregon
03.2023 - 10.2023
- Collaborated with management to develop promotional displays for new products.
- Trained staff on product knowledge and customer service best practices.
Sales Floor Team Member
Evo
10.2022 - 04.2023
- Collaborated with team members to provide excellent customer service.
- Maintained current and accurate inventory with cycle counts and audits.
Education
BBA - Business Administration
Lakeland University
Plymouth, Wisconsin 05.2020
Skills
- Cross-department collaboration
- Conflict resolution
- Effective communication
- Time management
- Multitasking and organization
- Product knowledge
Timeline
Consumer Service Agent
Yakima Products
07.2024 - Current
Sales Floor Lead
Evo
10.2023 - 04.2024
Supervisor
Fjallraven
03.2023 - 10.2023
Sales Floor Team Member
Evo
10.2022 - 04.2023
BBA - Business Administration
Lakeland University