Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Awards
Training
Generic

John Bernazzani

Westbrook,ME

Summary

Military Veteran and operations professional who can motivate and lead others in compliance with all policies and procedures. A diligent mentor and coach who promotes team-building activities to enhance employee performance. A transformative leader with strong communication and interpersonal skills and experience scheduling and directing diverse teams. Prepared to monitor and enforce a safe working environment in accordance with regulations. Proven experience coaching, counseling, and mentoring employees, including issuing disciplinary action. Poised to assist in recruiting, administrative, payroll, employee scheduling, and general administrative duties.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Associate

Cousins Maine Lobster
09.2024 - Current
  • Conducted brand compliance visits, audits/inspections for over 87 food trucks and 4 restaurants ensuring food safety, brand compliance, customer service and food preparation for the largest seafood franchise in the country
  • Oversaw Mystery Shop program for over 57 locations ensuring accurate reports were disseminated to entire franchise system in a timely manner
  • Supported multiple Grand Opening events across the country by pre-inspecting food trucks and ensuring staff and product were in accordance with brand standards and expectations
  • Served as the link between Franchisor and Franchisee assisting with all food truck and restaurant operation related issues
  • Trained and supervised 3 employees on brand compliance and Mystery Shops
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Performed wide-ranging administrative, financial and service-related functions.

Safety Manager/ Aircraft Operator Security Coordinator

Maine Aviation Aircraft Charter, LLC (MAC Air Group)
09.2023 - 06.2024
  • Maintained Safety Management System for aircraft operator with 14 aircraft and over 40 pilots. Reported directly to Chief Pilot and Director of Operations with data analysis reports, threat/hazard identification, safety trends and risk management information. Zero mishaps or incidents while in position.
  • Ensured company compliance with FAA, TSA, ICAO and other aviation regulatory authority agencies.
  • Conducted causal analysis on safety reports and monitored compliance with company policies and procedures to ensure safe operations domestically and internationally.
  • Upheld aviation security program from operation by interfacing with TSA and US Customs/Border protection.
  • Conducted weekly/monthly audits, led bi-monthly safety meetings and managed company ID badges, passenger vetting and administered company badges and iPads.

Aeromedical Evacuation Technician / Aeromedical Evacuation Operations Officer

United States Air Force
08.2020 - 07.2023
  • Upheld universal qualification on multiple US Air Force aircraft as an EMT/In-Flight Medical Technician.
  • Interfaced with aircraft and emergency medical equipment to conduct in-flight patient transport operations.
  • Coordinated with aviators and specialty care teams to support the medical treatment of sick and injured patients and refugees.
  • Spearheaded a 3-member team responsible for medical evacuation operations and training.
  • Cultivated training plans and curriculum while maintaining schedules and documentation of training completion for 146 personnel.
  • Directed Medical Evacuation crews on over 50 operational missions ensuring the safety of the crew and the survival of patients.

Emergency Medical Technician / Aerospace Medical Technician

United States Air Force
08.2017 - 05.2020
  • Oversaw the administration of medical treatment and medications and documented in patient’s electronic health care record.
  • Supported patient activities assigned by the medical providers as indicated by the patient's care plan.
  • Optimized medical clinic operations, streamlining the admission, transfer, and discharge of patients while simultaneously staffing the customer service desk.
  • Trained and mentored medical technicians providing on-the-job training and validated competency and proficiency in emergency medical equipment and clinical skills through knowledge-based testing.
  • Controlled over $1M of medical equipment as equipment/supply custodian- conducted inspections in accordance with hospital standards of practice and ensured preventative measures to avoid damage to assets and user harm.

Education

Associate of Applied Sciences - Nursing Sciences, Technology

Community College of The Air Force
United States Air Force
08.2023

Emergency Medical Technician -

National Registry of Emergency Medical Technicians
United States
06.2017

Skills

  • Team Management
  • Mentoring & Coaching
  • Multi-platform Communications
  • Training & Development
  • Customer Service
  • Critical Thinking
  • Logistics Oversight
  • Operational Safety
  • Stakeholder Relationships
  • Brand Compliance
  • Mystery Shop Program
  • ServSafe Food Safety Manager
  • Scheduling Coordination
  • Microsoft Office Suite
  • Strategic Leadership

Accomplishments

  • Propelled success for the Aeromedical Evacuation Operations Officer element as lead for a 3-member team that established the training plan and curriculum for 146 personnel for job safety and effectiveness.
  • Led the team in conducting and documenting training for all 146 personnel and increased readiness and training stats by 100%, resulting in several Teams of the Quarter awards.
  • As an Aeromedical Evacuation Technician, was deployed to the Middle East and supported the Non-Combatant Evacuation Operation in Kabul, Afghanistan.
  • Spearheaded several missions evacuating 866 refugees from harm’s way while providing medical care and working in a triage center treating and transporting over 1000 sick and injured refugees.
  • Awarded the Humanitarian Service Medal and Air Medal for my missions and efforts, which supported and enabled the largest military airlift in history of over 124k refugees.
  • Coordinated and led specialty care teams for more severely sick/injured patients and led 5-10-member teams on operational missions worldwide.
  • Overall, flew over 50 missions, transporting over 500 patients to a higher echelon of medical care.
  • Hand-selected for promotion on first attempt testing and boarding to become a non-commissioned officer.

Certification

ServSafe - Food Safety Manager

National Registry of Emergency Medical Technicians - EMT-B

John Maxwell Leadership Gold - Certified Instructor

Timeline

Operations Associate

Cousins Maine Lobster
09.2024 - Current

Safety Manager/ Aircraft Operator Security Coordinator

Maine Aviation Aircraft Charter, LLC (MAC Air Group)
09.2023 - 06.2024

Aeromedical Evacuation Technician / Aeromedical Evacuation Operations Officer

United States Air Force
08.2020 - 07.2023

Emergency Medical Technician / Aerospace Medical Technician

United States Air Force
08.2017 - 05.2020

Associate of Applied Sciences - Nursing Sciences, Technology

Community College of The Air Force

Emergency Medical Technician -

National Registry of Emergency Medical Technicians

Awards

Basic Training Honor Graduate (2016), Airman of the Year (2019), Volunteer of the Year (2019), Humanitarian Service Medal (2020, 2021), Air Force Commendation Medal (2020, 2023), Air Force Good Conduct Medal (2020, 2023), Air Medal (2021)

Training

  • Basic Life Support Training + CPR/AED Training
  • Military Leadership School Graduate
  • Leadership Instructor
  • Operational Risk Management/Mitigation Training
  • Crew Resource Management Training

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