John Biggio
Newfield
Summary
Dynamic Pest Control Supervisor with proven success at A Academy, enhancing service quality and operational efficiency. Expert in integrated pest management and chemical handling, I excel in training teams and developing tailored treatment plans, resulting in reduced callbacks and increased customer satisfaction. Recognized for exceptional communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Pest Control Supervisor
A Academy
Howell Nj
01.2011 - 06.2025
- Established quality assurance protocols to improve service delivery and operational performance.
- Mentored new hires through hands-on training sessions covering pest identification, pesticide application methods, and customer service.
- Coordinated preventive maintenance programs for clients'' properties, reducing the risk of future infestations.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
- Demonstrated exceptional communication skills when liaising between technicians, clients, and upper management.
- Streamlined operational efficiency by implementing effective pest control strategies tailored to specific situations.
- Implemented new technology solutions to improve the accuracy of reporting and tracking client services.
- Led weekly team meetings to discuss ongoing cases, share knowledge, troubleshoot challenges, and celebrate successes.
- Assisted sales representatives in crafting customized proposals for prospective clients based on their unique needs.
- Reduced callbacks and increased service quality with thorough inspections and consistent followups.
- Participated in industry conferences and workshops to stay current on best practices in pest management techniques.
- Ensured adherence to safety protocols, maintaining a record of zero work-related injuries during tenure as supervisor.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Drove to customer residences and places of business to inspect for pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Prepared reports and kept detailed records of pest control activities.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Fostered excellent service leading to positive online reviews.
Pest Control Supervisor
Alliance Pestmanagement
Eatontown, NJ
01.2000 - 10.2010
- Supervised daily pest control operations, ensuring compliance with safety regulations and company standards.
- Trained and mentored junior technicians on pest management techniques and equipment usage.
- Coordinated scheduling and dispatching of service teams to optimize route efficiency.
- Developed pest control treatment plans tailored to client needs, enhancing customer satisfaction.
- Monitored inventory levels of pest control supplies, reducing costs through effective resource management.
- Conducted inspections to identify pest issues and assess effectiveness of treatments implemented.
- Collaborated with clients to provide educational resources on prevention strategies for long-term pest management solutions.
- Maintained compliance with local, state, and federal regulations pertaining to pesticide use and disposal procedures.
- Conducted regular quality assurance checks on technician work, upholding high standards of service excellence.
- Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
Education
High School Diploma -
McKee
Staten Island, NY06.1984
Skills
- Rodent control
- Chemical handling
- Integrated pest management
- Sales support
- Pesticide application
- Insect identification
- Dependable and reliable
- Equipment and tools
- Creative problem solving
- Clean driving record
- Pest management techniques
- Safety precautions and procedures
- Adaptable
- Chemicals handling
- Data entry
- Safety protocols
- Job site preparation
- Communicative and articulate
- Bed bug treatments
- Valid state driver's license
- Pest management solutions
- Pest inspections
- Vehicle maintenance
- Chemical application experience
Timeline
Pest Control Supervisor
A Academy
01.2011 - 06.2025
Pest Control Supervisor
Alliance Pestmanagement
01.2000 - 10.2010
High School Diploma -
McKee