Desired Job Title
PROGRAM DISTRICT MANAGERDirector/Clinic Operations ManagerDirector/Clinic Operations ManagerPRIMARY CARE DIRECTORWork Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
John Braswell
Soldotna,AK
Work Preference
Summary
Energetic Primary Care Director dedicated to developing and managing staff to optimize productivity, efficiency and patient satisfaction. In-depth knowledge of budget development, strategic planning and employee mentoring. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Caring and organized professional with 20 plus years of experience monitoring productivity and staff development.
Overview
12
12
years of professional experience
Work History
PRIMARY CARE DIRECTOR
DENA'INA WELLNESS CENTER/KENAITZE INDIAN TRIBE
03.2025 - Current
- Lead multidisciplinary teams with 100+ employees to assess and improve service delivery within community wellness initiatives.
- Direct comprehensive care programs to enhance patient outcomes and community health initiatives.
- Implement strategic partnerships with local organizations to expand service offerings and resource accessibility.
- Foster strong relationships with C-level executives and physicians to expand patient/business opportunities.
- Lead interdisciplinary teams in developing evidence-based practices for holistic wellness and preventive care.
- Oversee budgeting and resource allocation for clinical services, ensuring sustainability and efficiency of operations.
- Mentor staff in culturally competent care principles, fostering a supportive environment for diverse populations.
- Implement evidence-based practices to optimize patient care standards and protocols.
- Serve as a key liaison between the nursing department and other disciplines within the organization, ensuring seamless integration of services.
- Coordinate interdisciplinary team meetings, fostering open communication channels for effective patient-centered decision making.
- Perform high level problem solving in the Primary Care Department and communicates any issues to DWC and Tribal leadership when appropriate.
- Manage department budget, ensuring cost-effective allocation of resources without compromising quality of care.
- Lead efforts to maintain regulatory compliance, resulting in successful accreditation reviews and surveys.
- Promote a positive work environment through effective leadership and support for staff development opportunities.
- Set and update staff schedules, delegated assignments and monitored performance.
- Develop and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Define testing protocols, quality assurance initiatives and clinic policies and procedures.
PROGRAM DISTRICT MANAGER
ONE HEALTH
04.2024 - 02.2025
- Company Overview: Behavioral health school-based services.
- Independently provided overall administrative direction and coordination of behavioral health school-based employees while serving as liaison with all levels of administration, physicians, patients, and outside organizations to coordinate clinic business, accomplish directives and facilitate resolution of problems.
- Oversaw and managed all day-to-day activities in a school-based behavioral health clinic of K-12 students, including staffing and scheduling, as well as patient and clinic flow.
- Coordinated with other healthcare professionals, social workers, and mental health practitioners to deliver comprehensive mental health services.
- Maintained accurate records of mental health services and programs, including patient records, program outcomes, and financial information.
- Provided training, guidance, and support to mental health staff and volunteers.
- Engaged in community outreach and education to promote mental health awareness and the availability of services.
- Supervised operations including insurance, billing, and referral processes.
- Worked with clinic teams to ensure high-quality patient services, care, and safety.
- Coordinated and directed quality assurance metrics, staffing, scheduling, training, IT, and other facility operations.
- Promoted patient satisfaction by resolving problems with knowledgeable and compassionate service.
- Assessed, optimized, and elevated operations to target expected demands.
- Cultivated a high-quality team of employees through mentoring, coaching, and teaching.
Director/Clinic Operations Manager
Intermountain Healthcare/ SCL Health
08.2020 - 04.2024
- Responsible for the administrative, business, and clinical management/delivery of Radiation Oncology services for the Joint-Ventured Big Horn Basin Cancer Center and Family Practice Clinic for both locations.
- Oversaw implementation of data-driven processes, improving clinical outcomes and resource allocation.
- Ensured the delivery and internal marketing of high-quality service and patient care.
- Delivered radiation oncology services that added value and integrated radiation oncology services with the organization's strategic, business, and operational goals and objectives.
- Independently provided overall administrative direction and coordination of both clinic(s) while serving as liaison with all levels of administration, physicians, patients, and outside organizations to coordinate clinic business, accomplish directives and facilitate resolution of problems.
- Assured quality patient care, which included meeting clinical, performance and strategic service standards and measures, developing and monitoring a department quality of service plan, implementing staff development, and ensuring service competency of staff.
- Oversaw fiscal management including forecasting and monitoring of operating performance.
- Collaborated with executive leadership to establish long-term strategic goals aligned with organizational mission.
- Led cross-functional teams with 50+ employees in developing new service lines, increasing patient access and satisfaction.
- Identified and implement strategies to reduce and/or manage costs to improve service effectiveness and productivity.
- Ensured cost effective utilization of staff and materials in the achievement of payroll and non-payroll budget targets.
- In conjunction with Chief of Radiation Oncology planned, developed, evaluated, and improved systems, processes, and protocols for the delivery of radiation/oncology services in keeping with service, value, quality, cost, and access standards/goals.
- Demonstrated effective leadership by role modeling, mentoring, and influencing others.
- Established and foster the culture of integrated quality patient care for all patients.
- Provided direction and ensure communication of vital patient clinical information to all referring departments.
- Assured the recruitment and retention of an excellent staff.
- Accountable for compliance/adherence to local, state and federal rules, regulations, standards and legislation regarding radiation safety/protection, quality assurance and risk management.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Director/Clinic Operations Manager
Christ Health Center
03.2014 - 08.2020
- Company Overview: Family practice medical clinic
- Independently provided overall administrative direction and coordination of clinic(s) while serving as liaison with all levels of administration, physicians, patients, and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems.
- Oversaw and managed all day-to-day activities in a family practice medical clinic, including staffing and scheduling, as well as patient and clinic flow.
- Led interdisciplinary teams in developing evidence-based practices for holistic wellness and preventive care.
- Supervised office operations including insurance, billing, and referral processes.
- Coordinated and directed quality assurance metrics, staffing, scheduling, training, IT, and other facility operations.
- Worked with clinic teams to ensure high-quality patient services, care, and safety.
- Provided direct oversight of facilities, security, IT, and maintenance departments.
- Coordinated building and property projects, including obtaining vendor proposals and managing contracts and timelines.
- Served a diverse caseload including pediatrics, adolescents, adults, and geriatric patients, while performing complex medical imaging procedures.
- Reduced and controlled expenses by streamlining labor costs.
- Promoted high patient satisfaction by resolving problems with knowledgeable and compassionate service.
- Assessed, optimized, and elevated operations to target expected demands.
- Cultivated a team of 50+ employees through mentoring, coaching, and teaching.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Education
Bachelor of Science - Business Administration
Capella University
Topeka, KS05-2017
Associate of Applied Science - Radiologic Sciences
Louisiana State University
Alexandria, LA05-2012
Skills
- Risk management
- Project coordination
- Analytical thinking
- Business development
- Coaching and mentoring
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Attention to detail
- Goal setting and performance metrics
- Staff development
- Team development
- Multi-unit management
- Decision-making
- Operations improvements
Timeline
PRIMARY CARE DIRECTOR
DENA'INA WELLNESS CENTER/KENAITZE INDIAN TRIBE
03.2025 - Current
PROGRAM DISTRICT MANAGER
ONE HEALTH
04.2024 - 02.2025
Director/Clinic Operations Manager
Intermountain Healthcare/ SCL Health
08.2020 - 04.2024
Director/Clinic Operations Manager
Christ Health Center
03.2014 - 08.2020
Bachelor of Science - Business Administration
Capella University
Associate of Applied Science - Radiologic Sciences
Louisiana State University