John Braswell

Work History

PROGRAM DISTRICT MANAGER

ONE HEALTH

04.2024 - Current

Company Overview: Behavioral health school-based services
Independently provided overall administrative direction and coordination of behavioral health school-based employees while serving as liaison with all levels of administration, physicians, patients, and outside organizations to coordinate clinic business, accomplish directives and facilitate resolution of problems
Oversee and manage all day-to-day activities in a school-based behavioral health clinic of K-12 students, including staffing and scheduling, as well as patient and clinic flow
Coordinate with other healthcare professionals, social workers, and mental health practitioners to deliver comprehensive mental health services
Maintain accurate records of mental health services and programs, including patient records, program outcomes, and financial information
Provide training, guidance, and support to mental health staff and volunteers
Engage in community outreach and education to promote mental health awareness and the availability of services
Supervise operations including insurance, billing, and referral processes
Work with clinic teams to ensure high-quality patient services, care, and safety
Coordinate and directed quality assurance metrics, staffing, scheduling, training, IT, and other facility operations
Promote patient satisfaction by resolving problems with knowledgeable and compassionate service
Assess, optimize, and elevate operations to target expected demands
Cultivate a high-quality team of employees through mentoring, coaching, and teaching
Behavioral health school-based services

Director/Clinic Operations Manager

Intermountain Healthcare/ SCL Health

08.2020 - 04.2024

Company Overview: Healthcare services provider
Responsible for the administrative, business, and clinical management/delivery of Radiation Oncology services for the Joint-Ventured Big Horn Basin Cancer Center and Family Practice Clinic for both locations
Ensure the delivery and internal marketing of high-quality service and patient care
Deliver radiation oncology services that add value and integrate radiation oncology services with the organization's strategic, business, and operational goals and objectives
Independently provide overall administrative direction and coordination of both clinic(s) while serving as liaison with all levels of administration, physicians, patients, and outside organizations to coordinate clinic business, accomplish directives and facilitate resolution of problems
Assure quality patient care, which includes meeting clinical, performance and strategic service standards and measures, developing and monitoring a department quality of service plan, implementing staff development, and ensuring service competency of staff
Oversee fiscal management of the department including forecasting and monitoring of operating performance
Identify and implement strategies to reduce and/or manage costs to improve service effectiveness and productivity
Ensures cost effective utilization of staff and materials in the achievement of payroll and non-payroll budget targets
In conjunction with Chief of Radiation Oncology plan, develop, evaluate, and improve systems, processes, and protocols for the delivery of radiation/oncology services in keeping with service, value, quality, cost, and access standards/goals
Demonstrate effective leadership by role modeling, mentoring, and influencing others
Establish and foster the culture of integrated quality patient care for all patients
Provide direction and ensure communication of vital patient clinical information to all referring departments
Assure the recruitment and retention of an excellent staff
Accountable for compliance/adherence to local, state and federal rules, regulations, standards and legislation regarding radiation safety/protection, quality assurance and risk management
Healthcare services provider
Leveraged professional networks and industry knowledge to strengthen client relationships.
Implemented innovative programs to increase employee loyalty and reduce turnover.

Director/Clinic Operations Manager

Christ Health Center

03.2014 - 08.2020

Company Overview: Family practice medical clinic
Independently provided overall administrative direction and coordination of clinic(s) while serving as liaison with all levels of administration, physicians, patients, and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems
Oversaw and managed all day-to-day activities in a family practice medical clinic, including staffing and scheduling, as well as patient and clinic flow
Supervised office operations including insurance, billing, and referral processes
Coordinated and directed quality assurance metrics, staffing, scheduling, training, IT, and other facility operations
Worked with clinic teams to ensure high-quality patient services, care, and safety
Provided direct oversight of facilities, security, IT, and maintenance departments
Coordinated building and property projects, including obtaining vendor proposals and managing contracts and timelines
Served a diverse caseload including pediatrics, adolescents, adults, and geriatric patients, while performing complex medical imaging procedures
Reduced and controlled expenses by streamlining labor costs
Promoted high customer satisfaction by resolving problems with knowledgeable and compassionate service
Assessed, optimized, and elevated operations to target expected demands
Cultivated a team of employees through mentoring, coaching, and teaching.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Spearheaded innovative approaches to resource allocation and strategic planning.

Department Manager

Cen-La Urgent Care Center

08.2012 - 03.2014

Company Overview: Urgent care center providing diagnostic radiography
Completed all diagnostic radiography procedures in the radiology department of a busy urgent care center
Served a diverse caseload including pediatrics, adolescents, adults, and geriatric patients, while performing complex medical imaging procedures
Reduced and controlled expenses by streamlining labor costs
Promoted high customer satisfaction by resolving problems with knowledgeable and compassionate service
Assessed, optimized, and elevated operations to target expected demands
Cultivated a team of employees through mentoring, coaching, and teaching
Urgent care center providing diagnostic radiography
Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Leveraged data and analytics to make informed decisions and drive business improvements.

General Manager, Business Development

Schumacher Homes

10.2007 - 03.2009

Company Overview: Home building company
Hired, trained, motivated, and mentored a team of employees while monitoring and evaluating their performances on a quarterly basis
Achieved company sales dollar records for a 'startup' company in a six-month period
Surpassed revenue goals in six consecutive quarters
Executed an integrated advertising campaign across multiple media channels
Provided direct oversight of facilities, security, IT, and maintenance departments
Coordinated building and property projects, including obtaining vendor proposals and managing contracts and timelines
Developed and introduced specific strategic marketing plans and advertisement programs
Controlled job costs within variance guidelines and met or exceeded each quarterly sales budget
Reviewed and evaluated prospect data and lead generation techniques, resulting in new sales opportunities that helped us to be top in the region
Negotiated client contracts and agreements to cultivate profitable business transactions.
Communicated directly with customers and partners to build strong business networks and relationships.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Drove sales by developing multi-million dollar contract sales.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

General Manager of Operations

Jim Walter Homes

07.2005 - 10.2007

Company Overview: Home building company
Hired, trained, motivated, and mentored a team of employees while monitoring and evaluating their performances on a quarterly basis
Consistently achieved or exceeded all sales quotas each quarter, including being nationally ranked as the #1 branch (of 82 branches)
Managed all day-to-day activities in a profit and sales driven environment
Provided direct oversight of facilities, security, IT, and maintenance departments
Coordinated building and property projects, including obtaining vendor proposals and managing contracts and timelines
Reviewed and evaluated prospect data and lead generation techniques, resulting in new sales opportunities
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Summary

Overview

Work History

PROGRAM DISTRICT MANAGER

Director/Clinic Operations Manager

Director/Clinic Operations Manager

Department Manager

General Manager, Business Development

General Manager of Operations

Education

Bachelor of Science - Business Administration

Associate of Applied Science - Radiologic Sciences

Skills

Timeline

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