Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Work Availability
Timeline
Generic

John Buck

Heavy Truck Service Manager
Ovid,MI

Summary

Accomplished Service Manager with a proven track record at TRANSFLEET SERVICE, enhancing customer satisfaction and team efficiency. Expert in technical troubleshooting and conflict resolution, successfully leading service and parts teams to exceed business goals. Demonstrates exceptional problem-solving and team leadership skills, ensuring high-quality workmanship and customer trust. Seasoned Service Manager bringing 9 years of heavy truck repair experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Manager

TRANSFLEET SERVICE
04.2015 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Truck Driver

SHARCO EXPRESS
09.2012 - 04.2015
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maximized load safety by balancing, securing, and weighing products.

Heavy Diesel Mechanic

FLEET SERVICES
07.2011 - 09.2012
  • Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
  • Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
  • Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
  • Streamlined workflow in the repair shop, maintaining a clean and organized workspace to facilitate efficient repairs.
  • Optimized engine performance with thorough inspections, adjustments, and part replacements as needed.
  • Conducted road tests to verify successful completion of repairs before returning vehicles to customers.
  • Maintained detailed records of all completed repairs, ensuring proper documentation for future reference or warranty claims.
  • Collaborated with team members to complete complex repair projects within tight deadlines.
  • Stayed up-to-date with latest industry trends and technologies, attending workshops and training sessions to continually improve skills as a Heavy Diesel Mechanic.
  • Assisted in the development and implementation of shop processes and procedures to improve overall efficiency and productivity.

Education

High School Diploma -

Ovid-Elsie High School
Elsie, MI
06.1984

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Conflict Resolution
  • Workflow Management
  • Trustworthy and Honest
  • Service Scheduling
  • Estimating and Quoting
  • Technical Troubleshooting
  • Service and Parts Teams Management

Certification

ASE med/ heavy truck technician

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Manager

TRANSFLEET SERVICE
04.2015 - Current

Truck Driver

SHARCO EXPRESS
09.2012 - 04.2015

Heavy Diesel Mechanic

FLEET SERVICES
07.2011 - 09.2012

High School Diploma -

Ovid-Elsie High School

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John BuckHeavy Truck Service Manager