John Cahill
Columbia,SC
Summary
Dynamic professional with extensive experience in retail operations and team development. Skilled in optimizing processes, managing high-revenue environments, and fostering employee engagement. Prepared to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Director of Retail Operations, Operations Manager
Sodexho Dining Services
Orono, Maine
01.2023 - 07.2026
- Oversaw multiple restaurant kiosks and retail locations, including large food court, modern vending, fully licensed Starbucks, Buffalo Wild Wings Go, and 24-hour cashless autonomous market utilizing Amazon technology, generating over 7 million in annual revenue.
- Directed concessions operations, generating 1 million in revenue across food service and stadium events in diverse locations.
- Managed mobile delivery operations by coordinating 40 delivery robots across service areas.
- Directed large, diverse staff to cater to the needs of an extensive customer base
- Developed and implemented training programs, enhancing staff skills and elevating service delivery standards.
- Streamlined supply chain processes, reducing costs and improving product availability.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Facilitated commissary functions with bakery and production, ensuring timely daily production and delivery of house-made products.
- Conducted all P&L reporting and reconciliation using corporate software systems.
- Managed all cash systems.
- Oversaw compliance with health and safety regulations across all retail locations.
- Partner with corporations to achieve brand standards and expectations
Interim Associate Director of Dining Service
University of Maine, Orono
04.2022 - 12.2022
- Directed Retail, Catering, and Concessions Operations for large University community with multiple outlets, venues, and locations.
- Managed all operations for a full-service catering and event center
- Conducted P&L reporting and auditing processes, ensuring financial integrity and compliance.
- Developed and implemented policies to improve operational efficiency
- Participated in creating departmental budgets, and all aspects of department operations.
- Mentored staff, fostering professional growth and enhancing team performance.
- Collaborated with cross-functional teams to streamline project execution, aligning initiatives with university objectives.
Dining Services Manager
University of Maine, Orono
03.2019 - 04.2022
- Directed daily dining operations, maintaining superior service levels and strict compliance with health regulations.
- Coordinated staff schedules to optimize labor allocation while maintaining service standards.
- Developed and implemented training programs for new hires, improving onboarding experience and team integration.
- Facilitated menu planning with nutritionists to create inclusive offerings for diverse dietary needs of students.
- Developed, planned, and managed large department events, like New Student Orientation, Maine Day, President's Welcome Dinner.
Production Manager
University of Maine, Orono
07.2015 - 03.2019
- Directed a professional kitchen that served an average of 2000 meas/day.
- Oversaw daily production operations, ensuring compliance with safety and quality standards to maintain high operational integrity.
- Led culinary team of 30 staff and 60-80 student employees, fostering collaboration and skill development.
- Managed fiscal budgets effectively, achieving targeted financial outcomes while maintaining operational excellence.
- Trained and mentored staff on best practices and operational procedures.
Owner
Big Dog Surf Shop, Inc.
01.2012 - 02.2014
- Developed marketing strategies that enhanced brand visibility and boosted customer engagement.
- Managed daily operations to deliver high-quality customer service and maintain product availability.
- Oversaw inventory management to maintain optimal stock levels, supporting cost reduction and operational efficiency.
- Trained and mentored staff in sales techniques and product knowledge to enhance performance.
Associate Manager
Cracker Barrell Old Country Store
02.2004 - 01.2012
- Mentored personnel to deliver exceptional customer service, enhancing client satisfaction and loyalty
- Upheld highest standards of safety and sanitation for food service operations.
- Leveraged resources to surpass financial goals.
- Cultivated relationships with local community and businesses to drive sales growth and support staff development initiatives.
- Partnered with retail team to achieve financial goals, set new promotions, create planograms for new retail merchandise, inventory, P&L reconcilliation.
- Corporate Financial Reporting
Education
Associate of Arts - Culinary Arts
Florida Culinary Institute of Technology
West Palm Beach, Florida01-1998
Skills
- Conflict resolution
- Workforce scheduling
- Prioritizing concurrent responsibilities
- Verbal and written communication
- Team leadership and development
- Employee engagement
- Multitasking and prioritizing
- Reliability, adaptability, and flexibility
- Superior work ethic
- Customer service
Certification
ServeSafe
Allertrain
Brand Standards Leader for Starbucks
Franchise/GM Level Certification for Buffalo Wild Wings Go
Timeline
Director of Retail Operations, Operations Manager
Sodexho Dining Services
01.2023 - 07.2026
Interim Associate Director of Dining Service
University of Maine, Orono
04.2022 - 12.2022
Dining Services Manager
University of Maine, Orono
03.2019 - 04.2022
Production Manager
University of Maine, Orono
07.2015 - 03.2019
Owner
Big Dog Surf Shop, Inc.
01.2012 - 02.2014
Associate Manager
Cracker Barrell Old Country Store
02.2004 - 01.2012
Associate of Arts - Culinary Arts
Florida Culinary Institute of Technology