Summary
Overview
Work History
Skills
Timeline
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Terry Birdsong

Chicago,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Director of Retail Hospitality Operations

Lagunitas Brewing Company
12.2022 - 10.2023
  • Developed comprehensive training programs for staff, resulting in improved performance and guest experiences.
  • Launched successful marketing campaigns, driving increased foot traffic and sales for various retail outlets.
  • Oversaw daily operations at multiple locations, ensuring consistency in service standards and brand identity.

Senior Operations Manager

Untitled Supper Club
05.2022 - 01.2023
  • Improved operational efficiency by streamlining processes and implementing innovative strategies.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.

Assistant Director Of Operations

River Roast
02.2019 - 02.2022
  • Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.
  • Developed and maintained strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
  • Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.

Food And Beverage Operations Director

Delaware North
01.2016 - 01.2019
  • Oversaw the training of new staff members in food preparation techniques, customer service protocols, and safety regulations.
  • Created and implemented strategies to increase customer satisfaction with food and beverage services.
  • Implemented cost-saving measures in order to maximize profits without compromising quality or service levels.
  • Ensured compliance with health department regulations regarding sanitation, cleanliness, and safety.

Skills

  • Staff Training and Development
  • Workforce Planning
  • Sales Strategy Development
  • Operations Management
  • Performance Metrics Analysis
  • Team Leadership
  • Inventory Control
  • Conflict Resolution

Timeline

Director of Retail Hospitality Operations

Lagunitas Brewing Company
12.2022 - 10.2023

Senior Operations Manager

Untitled Supper Club
05.2022 - 01.2023

Assistant Director Of Operations

River Roast
02.2019 - 02.2022

Food And Beverage Operations Director

Delaware North
01.2016 - 01.2019

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Terry Birdsong