John Calderon
San Antonio
Summary
Dynamic operations associate with 4 years of experience in logistics and inventory management at DashMart Operations. Proven track record in optimizing processes and enhancing customer satisfaction, having worked at all 3 San Antonio Sites and learning under the counsel of all 3 managers. Bilingual in English and Spanish, skilled in team leadership and proficient in Sigma and MS / Google tools. Recognized for improving productivity during peak hours and training new staff effectively.
Overview
8
8
years of professional experience
Work History
DASHMART Operations Associate / Shift Lead
DoorDash Essentials
2899 NE Loop 410, Unit 108, San Antonio, TX
12.2021 - Current
- Optimized order fulfillment processes to enhance delivery efficiency and accurate stocking.
- Trained new team members on operational procedures and safety protocols, giving counsel on best practices and empathizing site and company goals.
- Streamlined inventory management systems such as Sigma and IMS to reduce waste and improve stock accuracy and customer satisfaction.
- Analyzed performance metrics with my Site Manager to identify areas for process improvement and increased productivity, working with OAs to meet then best their metrics.
- Guiding the Team through High Volume / Peak Hours or if SM is out of office, I become the Point of Contact for any situations should they arise.
Warehouse Distribution Operator
Amazon
1410 S Callaghan Rd, San Antonio, TX
05.2020 - 11.2021
- Operated material handling equipment, such as Pallet Jack, to ensure efficient movement of inventory within warehouse.
- Collaborated with team members to optimize workflows, reducing processing time for order fulfillment during truck drop offs.
- Trained new employees on operational procedures and safety protocols, enhancing overall team performance.
Service Worker/ Department Shift Lead
Lowes Home Improvment
203 SW Loop 410, San Antonio, TX
11.2017 - 08.2020
- Assisted in maintaining cleanliness and organization of customer and delivery areas.
- Collaborated with team members to ensure efficient customer service while adhering to safety protocols and procedures.
- Provided support for customers either in personal guidance and hand loading or forklift.
- Raised to Department Lead during 2020 to help my manager reached warehouse goals and provide informative insight towards their vision.
Education
High School Diploma -
Southwest High School
11914 Dragon Lane, San Antonio, TX06-2017
Skills
- Customer service
- Verbal and written communication in English and Spanish
- Deadline management
- Proficient in inventory or computer tools such as Sigma, DASHMART IMS, Zipline/ Slack, Confluence, MS Excel and Google Sheets, Supply and Central Team JIRA, etc
- Team support and prioritization through team maximization
- 8 years experienced in Freight equipment (Pallet jacks, Forklifts)
- Site Safety Lead
Distinguished Graduate
I was awarded Distinguished titles for Mathematics and History in High School.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
DASHMART Operations Associate / Shift Lead
DoorDash Essentials
12.2021 - Current
Warehouse Distribution Operator
Amazon
05.2020 - 11.2021
Service Worker/ Department Shift Lead
Lowes Home Improvment
11.2017 - 08.2020
High School Diploma -
Southwest High School