Summary
Overview
Work History
Skills
Awards
Timeline
Generic

Arsenio D Poole

Van Buren Township

Summary

Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.

Overview

12
12
years of professional experience

Work History

Shift Lead /Operations Manager

Walgreens
09.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Landscaping, Customer service

Dow Gardens
03.2022 - 08.2022
  • A summer only job I picked up in between that provided a lot of outdoor work and opportunities
  • I had a lot of experience working with my crew members and up close customer interactions on the ground and park areas
  • It was a great job for the summer and surely something that I would not mind going back to in the future as it displays great communication and teamwork to help move everyone along at the same or similar pace as no one was left behind

Front Desk / Cashier

Whole Foods Market / Amazon
10.2018 - 11.2021
  • I would handle returns and all customer complaints and services along with ringing and amazon shipment
  • Would stock and ring customers efficiently and treat every customer and TM as family and not just another number
  • Customers always first, as their problems are my own as I aim to solve them within my power
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Went above and beyond for my guests, including making outside venue reservations and organizing tours
  • This was very appreciated by our guest even with me at the front desk

Management / Assistant Store Manager

Gamestop
12.2012 - 10.2018
  • I worked in Commerce Township near West Bloomfield and Great Lakes Crossing along with various Farmington Hills locations
  • I'd handle opening and closing the store, counting the cash in the safe and drawers, stocking shelves and pricing various items including doing inventory checks weekly
  • Ringing and managing over others as we keep a teamwork effort in the store so things are kept in check and everyone is on the same page so we move forward together

Dairy/Frozen/Produce Team Member

Kroger
04.2016 - 07.2017
  • A part time job I took between gamestop
  • I enjoyed my time there and learned a lot of things in between that got me into other retailers
  • Mainly just Rang and stock shelves in the dairy department
  • Many great experiences and many tools that help me craft my future jobs and placements

Skills

  • Fast Learner
  • Energetic
  • Committed
  • Multitasking
  • Time Management
  • Customer Service

Awards

  • Best Seller and Reserves and Customer Service, Gamestop, 2014
  • Not Missing a Day of Work for a Year, Whole Foods, 2019

Timeline

Shift Lead /Operations Manager

Walgreens
09.2022 - Current

Landscaping, Customer service

Dow Gardens
03.2022 - 08.2022

Front Desk / Cashier

Whole Foods Market / Amazon
10.2018 - 11.2021

Dairy/Frozen/Produce Team Member

Kroger
04.2016 - 07.2017

Management / Assistant Store Manager

Gamestop
12.2012 - 10.2018

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Arsenio D Poole