Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ana Pavia

Staten Island,NY

Summary

Developed skills in team leadership and operational oversight within fast-paced setting. Demonstrates ability to improve processes and enhance team productivity. Seeking to transition into new field where these abilities can be leveraged to drive success and innovation. Offering strong leadership capabilities and commitment to continuous learning in team-oriented setting. Brings ability to grasp complex operations quickly, paired with skills in time management and problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

Taco Bell
06.2023 - 01.2025
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Set overall vision and provided team leadership.

Manager

Popeyes Louisiana Chicken
01.2022 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Guest Rep

Richmond University Medical Center
03.2021 - 07.2021
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
  • Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.

Curtis High School CTE Graphic Design Intern

Roundabout Theatre Company
12.2018 - 02.2020
  • Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
  • Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
  • Efficiently managed multiple projects simultaneously while maintaining a high level of attention to detail and meeting deadlines consistently.

Stower

Amazon
10.2019 - 01.2020
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.

1199 Summer Youth Program

Richmond University Medical Center
07.2017 - 08.2017
  • Worked in the Labor and Delivery department helped in transporting patients
  • Helped in reception area
  • Delivered blood and other samples to the laboratory
  • Prepared beds for patients who are coming in for a sonogram or appointment
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Education

Certificate - Emergency Medical Technician

T.I.M.E.R
1365 N Railroad Ave Suite 105
03.2024

High School Diploma -

Curtis High School
105 Hamilton Ave
06.2019

Skills

  • Team motivation
  • Employee training
  • Policy enforcement
  • Workplace safety
  • Customer service
  • Time management
  • Multitasking and organization
  • Decision-making
  • Strategic planning
  • Fast learner
  • Fast decision-making abilities

Certification

  • Bureau of Emergency Services and Trauma Systems
  • Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
  • First Aid Certification
  • New York Driver's License


Languages

Spanish
Native or Bilingual

Timeline

Shift Lead Manager

Taco Bell
06.2023 - 01.2025

Manager

Popeyes Louisiana Chicken
01.2022 - 07.2024

Guest Rep

Richmond University Medical Center
03.2021 - 07.2021

Stower

Amazon
10.2019 - 01.2020

Curtis High School CTE Graphic Design Intern

Roundabout Theatre Company
12.2018 - 02.2020

1199 Summer Youth Program

Richmond University Medical Center
07.2017 - 08.2017

Certificate - Emergency Medical Technician

T.I.M.E.R

High School Diploma -

Curtis High School

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Ana Pavia