Kiyana Earl
Birmingham,AL
Summary
To seek and maintain a part-time position that offers professional challenges by utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level PCT position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Bojangles' Famous Chicken 'n Biscuits
05.2021 - 08.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05.2021
Skills
- Teamwork
- Dependable
- Fast Learner
- Good Communication
- Time Management
- Organized in fast-paced work environments
- Level minded under pressure
- Cleanliness of work environments
- Detail Oriented
- Call Answering and Routing
- Housekeeping
- Recording vital signs
Certification
- Food Handlers Certificate
Timeline
Shift Lead Manager
Bojangles' Famous Chicken 'n Biscuits
05.2021 - 08.2024
High School Diploma -
Mattie T Blount High School
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