Summary
Overview
Work History
Education
Skills
Timeline
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Laura Veronica Rocha

Missouri City

Summary

Dedicated Shift Lead with strong interpersonal skills and a focus on team motivation. Recognized for enhancing operational efficiency and reducing downtime through strategic process improvements, ready to drive success in dynamic work environments.

Overview

12
12
years of professional experience

Work History

Shift Lead Manager

MAS Group
5550 W Orem Dr, Houston, TX 77045
11.2013 - 12.2025
  • Supervised daily operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored new team members on operational procedures and safety protocols.
  • Implemented process improvements that enhanced productivity and reduced downtime across shifts.
  • Coordinated inventory management, optimizing stock levels and minimizing waste effectively.
  • Resolved customer inquiries and issues promptly, maintaining high satisfaction levels during shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Ponsiaga Arriaga
Mexico
01-1988

Skills

  • Team motivation
  • Workplace safety
  • Cash handling
  • Energetic and enthusiastic
  • Punctual and reliable
  • Delegating work
  • Handling customer complaints
  • Safety compliance
  • Interpersonal skills
  • Inventory control
  • Shift leadership
  • Problem-solving
  • Continuous improvement
  • Willingness to learn
  • Teamwork

Timeline

Shift Lead Manager

MAS Group
11.2013 - 12.2025

Ponsiaga Arriaga