John Callahan
North Royalton,OH
Summary
Dedicated Residential Supervisor skilled in crisis intervention and client advocacy. Proven ability to maintain safety protocols and foster trusting relationships with residents.
Overview
9
9
years of professional experience
Work History
Residential Supervisor
Welcome House, Inc.
Westlake, OH
11.2024 - Current
- Build and foster relationships with clients to establish trust and pursue their individual needs & interests.
- Maintain the needs outlined in client ISPs & ISTs with staff.
- Advocate for the adapting needs of a client in settings like ISP meetings and day to day life.
- Train new staff to the needs of the clients in aspects like routines, medications, behaviors, diets and the standard of living that they deserve.
- Facilitate unique outings while removing my biases to help clients gain access to opportunities that they have genuine passion in.
- Complete paperwork needed in a timely manner such as billing, quality assurance checks, medical, etc.
- Foster a relationship of trust and advocacy with clients and their various doctors.
- Managing medication inventory and prescription refills.
- Facilitating staff meetings to review any and all changes going on with the clients and their needs quarterly.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Complete direct care needs.
- Manage client finances and budget around restraints
Manager
Jet's Pizza
Middleburg Heights, OH
05.2017 - 10.2024
- Oversaw daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored staff on operational procedures and quality standards.
- Evaluated inventory needs to meet demand standards and maintain inventory efficiency.
Education
Bachelor of Science - Education
Bowling Green State University
Bowling Green, OH05-2024
Skills
- Resident relations
- Safety policies and procedures
- Team management
- Accurate record keeping
- Accurate financial tracking
- Crisis intervention
- Staff scheduling
- Direct care staff oversight
- Daily living assistance
- Activities management
- Medical management
- Upholding ISP & ISTs
Accomplishments
- Achieved employee of the month through effectively helping with a client medical issue.
- Supervised a team of 6-10 staff members along with crosstrained staff.
- Built genuine connections with the clients & their families.
Languages
English
Native or Bilingual
Timeline
Residential Supervisor
Welcome House, Inc.
11.2024 - Current
Manager
Jet's Pizza
05.2017 - 10.2024
Bachelor of Science - Education
Bowling Green State University