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Sydney Harman
Midland,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary
Abell Junior High School
07.2022 - 12.2023
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
Office Manager
Eric Fusilier State Farm
05.2019 - 05.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
Insurance Sales Agent
Eric Fusilier State Farm
02.2015 - 05.2019
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Fostered a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
- Supported company growth initiatives by collaborating cross-functionally with other departments to enhance overall operations.
Customer Service Representative
Glass Technology
06.2013 - 06.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Leesville High School
Leesville, LA05.2013
Skills
- Customer Service
- Supply Restocking
- Payroll Administration
- Appointment Scheduling
- Office Administration
- Database Management
- Accounts Payable
- Payroll Processing
- Quickbooks
- File Management
- Attention to Detail
- Bookkeeping
Certification
Life and Health License, P&C Lisence
Software
Microsoft Offices
Quickbooks
Spreadsheets
Timeline
Secretary
Abell Junior High School
07.2022 - 12.2023
Office Manager
Eric Fusilier State Farm
05.2019 - 05.2023
Insurance Sales Agent
Eric Fusilier State Farm
02.2015 - 05.2019
Customer Service Representative
Glass Technology
06.2013 - 06.2015
Leesville High School
Life and Health License, P&C Lisence
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