John Cardenas
Los Angeles,CA
Summary
Resourceful Warehouse Worker able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-Mobile
Los Angeles, CA
12.2022 - Current
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Recommended additional accessories or services that would complement the customer's device experience.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Computed purchases and received and processed cash or credit payment.
Barista
Starbucks
Los Angeles, California
10.2021 - 10.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Warehouse Worker
Volt Workforce Solutions
Los Angeles, CA
02.2020 - 07.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 35-40 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Updated daily logs with regular shift activities and incident details.
Laborer
Covi Concrete Construction
Los Angeles, CA
09.2019 - 12.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Observed safety regulations on job sites to minimize accidents.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Collected measurements and marked locations as part of project preparations.
- Pressed carpet into place over tack strips or utilized staples, tape, tacks or glue to secure carpet.
- Secured carpets in place by fastening metal treads across door openings.
- Spread adhesive cement over floor to prevent board joint wearing.
Education
GED -
Five Keys Charter School
Los Angeles, CA08.2019
Skills
- Stocking Supplies and Retail Products
- Customer Service
- Customer Assistance
- Customer Retention
- Time Management
- Store Opening and Closing
- Friendly and Helpful
- Coordinating Orders
- Exceptional Customer Service
- Station Preparation
- Guest Satisfaction
- Minor Repairs
- Safe Work Practices
- Resolving Complaints
- Spanish Fluency
- Adaptable and Flexible
- Cash Register Operation
- Daily Cash Management
Timeline
Mobile Expert
T-Mobile
12.2022 - Current
Barista
Starbucks
10.2021 - 10.2022
Warehouse Worker
Volt Workforce Solutions
02.2020 - 07.2020
Laborer
Covi Concrete Construction
09.2019 - 12.2019
GED -
Five Keys Charter School