John Carey

As a Field Service Representative at JB Management Inc., responsibilities include providing technical support and solutions to clients across various sectors. This position demands a high level of adaptability and problem-solving skills to address complex issues in real-time. Engagements often require collaboration with clients to ensure their operational needs are met efficiently.

• Successfully managed and resolved technical inquiries, enhancing client satisfaction and loyalty.
• Implemented process improvements that resulted in a 20% increase in service efficiency.
• Conducted on-site training and support for clients, ensuring they fully understood the services provided.
• Monitored and reported on service performance metrics to optimize operations.
• Utilized electronics troubleshooting tools (Oscilloscope, voltmeter, spectrum analyzer) and maintenance diagnostics, unit self-tests, and required tools to perform extensive troubleshooting of major components such as: Transverse Waveguide Tube(TWT), RF transmitters/receivers, Oscillators, Circuit card assemblies, ETC.
• Trained clients on proper equipment usage, enhancing operational efficiency and safety compliance.
• Collaborated with engineering teams to troubleshoot complex system failures, reducing downtime significantly.

As Branch Manager for the Texas Army National Guard, my focus was on overseeing branch operations, ensuring compliance with regulations, and servicing and maintaining two AN/TPQ-53 and four AN/TPQ-50 LCMR Radar systems as well as the AN/TPQ-36 and 37 legacy radar systems. This role involved strategic planning and resource management to enhance operational efficiency and effectiveness within the branch.

• Oversaw daily operations, managing a team of professionals to achieve mission objectives.
• Planned and conducted all maintenance and troubleshooting of radar systems with minimal support.
• Enhanced operational procedures, leading to a 15% improvement in service delivery.
• Conducted regular training sessions to ensure team proficiency and adherence to safety protocols and regulatory compliance.
• Developed and implemented strategic initiatives that aligned with organizational goals.

In the capacity of Course Manager at the Texas Army National Guard, responsibilities included the development and implementation of training programs designed to enhance the skills and readiness of of both Operators and Maintainers. This role required excellent organizational and communication skills to ensure successful course delivery and participant engagement.

• Designed and executed comprehensive training programs, resulting in improved soldier performance and readiness.
• Collaborated with senior leadership to align training objectives with operational needs.
• Monitored and evaluated course effectiveness, making adjustments to optimize learning outcomes.
• Completed formal on the job training with other Maintainers to both troubleshoot and repair/replace major components of the TPQ radar systems to provide engineering insite for unit and organizational leadership.
• Conducted all maintenance procedures for six Field Artillery radar systems, ensuring an above 90% readiness rating.
• Leveraged understanding of troubleshooting methodology to increase student GPA and graduation rates by 2.5%.