John Carroll
Summary
Experienced leader looking to relocate with over 13 years in high-pressure environments, including 10 years as a correctional officer, three years of that being in a Field Training Officer Position, 1.5 years of store management. Additionally, served 3 years as a resort security officer, providing exceptional guest safety and asset protection in hospitality settings. Skilled in emergency response planning, team supervision, risk assessment, and cross-departmental collaboration.. Proven ability to lead diverse teams, implement operational strategies, and drive performance in line with organizational goals. Skilled in overseeing multiple departments to ensure seamless operations and exceptional experiences. Strong leadership, decision-making, and problem-resolution skills with a track record of optimizing performance. Committed to upholding service culture and operational excellence through team development and strategic management.
Overview
15
15
years of professional experience
Work History
Store Manager
Hometown Rent to Own
03.2024 - Current
- Oversaw daily operations, inventory control, merchandising, and staff management in a high-volume retail environment, ensuring efficient processes and compliance with company standards.
- Analyzed sales performance, developed action plans to improve revenue, and maintained strict budget compliance.
- Focused on delivering excellent customer service, promptly resolving complaints, and creating a welcoming environment to enhance guest satisfaction.
- Trained, coached, and evaluated team members to align with company service standards, boosting team performance and service quality.
- Monitored financial performance, analyzing sales data to identify growth opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Correctional Officer ( & Field Training Officer)
Cattaraugus County Sheriff's Office
01.2014 - 01.2024
- Provided structured on-the-job training to newly hired correctional officers, ensuring compliance with departmental policies, procedures, and legal standards.
- Managed teams in dynamic, high-stress environments, enforcing regulations and resolving conflicts to ensure operational integrity.
- Daily briefings, monitored compliance with procedures, and maintained staff accountability to support a disciplined, professional atmosphere.
- Fostered strong working relationships and contributed to a culture of professionalism, collaboration, and accountability.
- Conducted performance evaluations and maintained detailed documentation on trainee progress, behavior, and skill development throughout the training program.
- Mentored and coached officers on inmate supervision techniques, facility protocols, emergency response, report writing, and interpersonal communication.
- Delivered hands-on instruction in use-of-force procedures, contraband detection, inmate transport, and cell searches to ensure operational readiness and safety.
- Reinforced ethical conduct, situational awareness, and professional behavior in high-stress correctional environments.
- Coordinated with shift supervisors and training administrators to provide feedback, identify areas for improvement, and recommend certification or remediation paths.
- Responded swiftly and effectively to emergency situations, including fights, medical incidents, and lockdowns, following established protocols.
- Participated in training exercises related to use of force, crisis intervention, and emergency response.
- Enforced facility policies with fairness and consistency, demonstrating professionalism and sound judgment at all times.
- Developed and delivered training programs for new recruits, enhancing operational knowledge and efficiency.
- Assisted in evaluating trainee performance through assessments and feedback sessions, ensuring skill mastery.
Resort Security Officer
Holiday Valley Resort / Allegany Mountain Resort
01.2011 - 01.2014
- Patrolled resort property, including guest areas, pools, parking lots, and restricted zones to ensure the safety and security of guests, staff, and assets.
- Monitored surveillance systems and alarm panels, responding promptly to incidents, suspicious activity, or emergencies.
- Provided visible security presence and excellent customer service, assisting guests with directions, concerns, and incident reporting in a courteous, professional manner.
- Investigated disturbances, theft, property damage, and accidents; documented incidents through clear, concise, and accurate reporting.
- Enforced resort policies and procedures, including access control, noise complaints, and prohibited activity.
- Worked closely with local law enforcement and emergency services during incidents requiring external response or coordination.
- Supported crowd control and access management during special events, peak seasons, or emergency evacuations.
- Conducted safety inspections and reported hazards or maintenance issues to appropriate departments to prevent accidents and maintain compliance.
- De-escalated conflicts and managed high-stress situations while preserving guest satisfaction and resort reputation.
- Monitored premises, ensuring safety and security for guests and staff.
- Conducted regular patrols, identifying and addressing potential hazards.
Education
Associate's Degree -
Jamestown Community College
01.2013
Skills
- Operations Management
- Staff Leadership & Development
- Budget & Revenue Oversight
- Customer/Guest Satisfaction
- Team Communication & Coaching
- Performance Management
- Conflict Resolution
- Process Improvement
- Brand Standards & Compliance
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Hometown Rent to Own
03.2024 - Current
Correctional Officer ( & Field Training Officer)
Cattaraugus County Sheriff's Office
01.2014 - 01.2024
Resort Security Officer
Holiday Valley Resort / Allegany Mountain Resort
01.2011 - 01.2014
Associate's Degree -
Jamestown Community College
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