John Cathcart
Waynesboro,Virginia
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous improvement of customer experience and accuracy to any and all tasks presented.
Overview
3
3
years of professional experience
Work History
Retail Banker
Woodforest Bank
Waynesboro, VA
07.2024 - Current
- Liaised between branches regarding best practices and operations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Supported and managed promotional activities to increase exposure and reputation in the local community.
- Tracked goals set by the branch manager, and implemented plans accordingly.
- Leveraged customer service to consistently meet performance goals.
- Analyzed financial data from credit reports to determine an applicant's eligibility for loans or mortgages.
- Resolved problems or discrepancies concerning customer service and customers' accounts.
- Completed documentation for new accounts in alignment with company policies and procedures.
- Greeted customers and identified customer needs to provide appropriate services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Bank Teller
Wells Fargo
Waynesboro, Virginia
08.2022 - 12.2023
- Developed strong relationships with customers to ensure repeat business.
- Participated in weekly training sessions to stay on-top of changes in regulations.
- Delivered service to customers in person or over the telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Adhered to financial services security and audit procedures.
- Maintained accurate records of all financial transactions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Home Schooled
Waynesboro08-2018
Some College (No Degree) - General Education
Blueridge Community College
Weyers Cave, VASkills
- Team collaboration
- Conflict resolution
- Time management
- Problem solving
- Service orientation
- Data entry
- Professional demeanor
- Staff assistance
- Adaptability
- Information processing
- Sorting and filing
- Data verification
Timeline
Retail Banker
Woodforest Bank
07.2024 - Current
Bank Teller
Wells Fargo
08.2022 - 12.2023
High School Diploma -
Home Schooled
Some College (No Degree) - General Education
Blueridge Community College
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