John Cetindere
Margate,Florida
Summary
Motivated Casino Host with over 1.5 years of comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs, promoting programs and promotions and organizing and coordinating special services, including cross-property events, transportation and hotel accommodations. Focused and friendly professional comfortable working in competitive, fast-paced environment.
Overview
6
6
years of professional experience
Work History
Casino Host
Seminole Hard Rock Hotel & Casino Hollywood
04.2022 - Current
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Conducted regular player account reviews, identifying opportunities for personalized offers and incentives.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
Casino Restaurant Server/Supervisor
CoConut Creek Casino
03.2018 - 04.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.2018
Skills
- Problem Resolution
- Communications
- Daily Reports
- Marketing
- Customer Experience
- Business Growth
Accomplishments
Nominated for Rocker of the month on July 2022.
Nominated and given Rocker of the month August 2023
Languages
Turkish
English
Timeline
Casino Host
Seminole Hard Rock Hotel & Casino Hollywood
04.2022 - Current
Casino Restaurant Server/Supervisor
CoConut Creek Casino
03.2018 - 04.2022
High School Diploma -
Coconut Creek High School
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