John Chinedu Chukwudi

Conducted proximity assessments for diverse claim types to ensure accurate evaluations.

• Conducted thorough inspections of properties to assess damage and determine claim validity
• Collaborated with policyholders to gather necessary documentation and clarify coverage details
• Evaluated repair estimates from contractors, ensuring compliance with industry standards
• Streamlined claims processing procedures, improving turnaround time for assessments
• Mentored junior adjusters on best practices for damage evaluation and customer communication
• Implemented feedback mechanisms to enhance accuracy in claim assessments and reporting
• Made recommendations to manager on damages exceeding adjuster's authority.
• Reduced potential company liabilities with detailed analysis and assessment of property damages.
• Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
• Conducted comprehensive research on industry trends to stay informed about new developments in the field adjusting profession.
• Increased customer retention rates by delivering empathetic support during challenging situations for policyholders experiencing loss or damage.
• Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
• Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
• Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
• Maintained compliance with state regulations and company policies through diligent attention to detail in claim handling procedures.
• Supported continuous improvement initiatives within the department by participating in training sessions and implementing learned techniques into daily operations.
• Improved claim processing efficiency by conducting thorough field investigations and assessments.
• Provided expert recommendations on coverage limits based on risk exposure evaluations conducted during site visits.
• Demonstrated strong negotiation skills in settling claims disputes, achieving mutually agreeable outcomes for both the company and policyholders.
• Examined claims forms and other records to determine insurance coverage.
• Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
• Evaluated original investigation reports and documents to resolve secondary concerns.
• Handled calls from name Insured and other stakeholders about claim processes
• Handled various types of proximity claims such as Death, Vandalism, Water, Wind , Hail and sundry .

• Water claims Sewer Backup and Drain, BUSD, Commercial claims, Wind and Hail, Comparative Estimates

• Large Loss, Farm Ranch, Commercial claims, BUSD, Wind and Hail

• Chicago IL Proximity, Sewer Backup BUSD, and Drain CAT

• Maryland Proximity, Sewer Backup and Drain, BUSD, Daily Claims

• Downers Grove 2 IL , CAT , Wind/Hail- Claims
• Cleveland OH, CAT, Back Up Sewer BUSD, and Drain

• Downers Grove 2 IL, CAT , Wind/Hail -Claims
• Conducted initial assessments to determine general conditions of flooding and offered advance payments as appropriate.
• Prepared and submitted FEMA Adjuster Proof of Loss documentation and Preliminary Damage Assessment (APDA) reports, including detailed elevation photos and waterline evaluations.
• Provided policyholders with detailed explanations of coverage, depreciation, and mitigation/drying processes, ensuring clear communication of timelines and expectations.
• Evaluated building ratings (elevated/non-elevated) and prepared comprehensive valuation reports.
• Verified lienholders, loss avoidance/protective measures, and obtained necessary documentation, such as receipts and contractor estimates.
• Identified and addressed underwriting issues, including obtaining signed non-waiver agreements when required.
• Distributed the Flood Insurance Claims Handbook and discussed time-sensitive matters, including Proof of Loss deadlines, I.C.C. (Increased Cost of Compliance), and federal minimum labor rates.
• Created detailed flood claim narratives and completed the Flood Questionnaire to ensure comprehensive reporting.
• Maintained professionalism while supporting policyholders throughout the claims process.

• Conduct site inspection, review, and prepare an estimate for damages and repairs.
• Investigate to ascertain the cause of the risk loss.
• Assess coverage for the claim and educate the named insured about it.
• Align contractors/public adjuster estimates for reconciliation