JOHN CICCONE
New York,USA
Summary
Highly motivated
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Postal Service
Philadelphia, PA
04.2023 - Current
- Cases and delivers mail in Philadelphia Pennsylvania, for the United States Postal Service.
Sortation Specialist/Pallet Closer/Transporter
Amazon Warehouse in Logan Township ACY5
Logan Township, New Jersey
10.2022 - 01.2023
- Responsibilities including wrapping and loading pallets with Amazon supply goods for truck delivery.
New Patient Coordinator/New Patient Specialist/Patient Services Associate
Penn Medicine
02.2016 - 10.2022
- Verifies insurance, orders prescriptions, and processes referrals and pre-certifications for patients.
- Certified in EPIC healthcare software.
- Maintains high level of customer service while Coordinating Appointment Scheduling for 50 to 70 new patients a day.
- Nominated and Awarded “Most Compassionate” MSKR Penn Medicine Employee in 2018 by Colleagues.
Guest Services Agent
Rittenhouse Hotel
Philadelphia, PA
03.2015 - 10.2015
- Secured billing during check-in and check-out process while engaging guests at the highest level of luxury hotel expectations.
Front Desk Receptionist
Four Seasons Philadelphia Hotel
Philadelphia, PA
02.2014 - 03.2015
- Secured billing during check-in and check-out process while engaging guests at the highest level of luxury hotel expectations.
- Described in first annual review by Four Seasons Philadelphia Front Office Manager Brandon Kelly as exceeding the normal expectations in the categories of professionalism and work integrity.
- Became the 2nd highest grossing upsell agent in the Front Office at The Four Seasons Philadelphia within his first month of employment with the brand. Regarded as a leader in the front office upsell program.
Front Desk Trainer
Loews Philadelphia Hotel
Philadelphia, PA
08.2011 - 02.2014
- Certified Front Desk Trainer. Passionate about teaching customer service standards clearly and thoroughly.
- Secured billing during check-in and check-out process while engaging guests at the highest level of luxury hotel expectations.
- Strong organizational skills and initiative implemented in self-directed projects, including 18 new brand standard booklets for new agent hires, and maintaining monthly inventory for front desk supply orders.
Education
Undeclared -
University of Pennsylvania
Philadelphia, PA06.2020
Associate of Business Administration - Business Administration
Goldey-Beacom College
Wilmington, DE08.2011
Skills
Safety awareness
Parcel delivery
Weather tolerance
Vehicle loading
Package handling
Mail sorting
Postal regulations
Route management
Mail distribution
Route navigation
Geographical expertise
Documentation & recordkeeping
Mail-sorting and delivery sequence
Customer service
Critical thinking
Organizational skills
Physical strength
Timeline
Mail Carrier
United States Postal Service
04.2023 - Current
Sortation Specialist/Pallet Closer/Transporter
Amazon Warehouse in Logan Township ACY5
10.2022 - 01.2023
New Patient Coordinator/New Patient Specialist/Patient Services Associate
Penn Medicine
02.2016 - 10.2022
Guest Services Agent
Rittenhouse Hotel
03.2015 - 10.2015
Front Desk Receptionist
Four Seasons Philadelphia Hotel
02.2014 - 03.2015
Front Desk Trainer
Loews Philadelphia Hotel
08.2011 - 02.2014
Undeclared -
University of Pennsylvania
Associate of Business Administration - Business Administration
Goldey-Beacom College