JOHN CISSNA

• Built and established positive relationships with patrons, team members and supervisors.
• Delivered information and details of interest about facility to visitors.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Service-Partner

• Collaborated with other servers, provided menu insight and answering questions, expedited orders and drinks.
• Responded proactively and positively to rapid changes of pace
• Collecting orders and organizing them upon the arrival of 3rd party delievery (UberEats, Doordash, etc)
• Cross-trained team members and maintain constant dialogue with kitchen staff to ensure accuracy
• Answering store phone to provided information about the store, updates or changes to current orders, settling issues or concerns, etc.

Cook

• Extensive experience in multi-tasking, communicating effectively in fast paced setting
• Skilled in all areas of the kitchen, menu insight, equipment care/maintenance, training new staff
• Encouraged environment that is positive, concise, accessible, and thorough environment between all staff
• Accustom to training staff how to cook, assemble, and acquaint customers as new menu items are regularly being introduced

• Guided customers through ordering experience, sharing ideas how to tailor each order to satisfaction
• Engaging guests steadily throughout the day, Befriending returning faces was customary pleasure
• Skilled in all positions in restaurant and trained fellow squad members
• Handled 3rd party, to-go orders (Ubereats, Doordash, Call-ins, etc.)
• Attending to multiple customers/orders while collaborating with team members

• Experience running restaurant store independently
• Scheduled staff to establish adequate coverage during peak business hours.
• Maintained high expectations of customer service, precision, and presentation during high volume, fast-paced operations
• Able to continuously work with, train, and manage groups of people despite differences ethnicity, language, or background
• Facilitated any customers needs to be met swiftly, kindly, proper presentation. As well as to correct and compensate appropriately if any error would occur in customers' experience

• Maintained full accountability for equipment and supplies to meet organizational goals.
• Completed mission requirements assigned by squad leaders with minimal direction.
• Mastered advanced soldiering skills such as teamwork, discipline and communication.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Maintained smooth and timely operations in preparation and delivery of meals.