Sales leader with over 20 years of experience driving growth and team performance. Recognized as #1 out of 2,000 colleagues for overall sales and consistently a Presidents Club winner. Proven track record in building relationships, mentoring teams, and implementing effective sales strategies.
Overview
26
26
years of professional experience
Work History
Sales Manager
Wireless Zone Verizon Authorized Retailer
Hamilton
11.2024 - Current
Achieved company growth and brand development through market expansion and sales.
Managed daily operations of sales department, supervising staff to drive team performance.
Enhanced sales volume by providing targeted support to new and inactive customers.
Established relationships with key clients, while maintaining existing customer base.
Fostered customer relationships, resulting in increased loyalty and repeat business.
Performed sales consultations and educated clients on products and services.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Provided technical support for customers, answering questions about product features and capabilities.
Assistant General Manager
Victra - Verizon Authorized Retailer
09.2013 - 11.2024
Ranked #1 out of over 2,000 colleagues for overall sales performance in February 2022
Presidents Club winner for finishing top 10 in the company for overall performance in 2021, 2022 and 2023
Assisted general manager by driving sales and training new sales consultants to enhance team effectiveness
Monitored and evaluated employee performance, delivering feedback and coaching to foster development
Cultivated relationships with key customers to strengthen loyalty and retention
Analyzed and resolved customer complaints, issues, and inquiries in a timely manner
Managed the daily cash flow activities by reconciling various accounts and bank statements
Utilized CRM systems to track customer data and sales trends
Operations/Sales Manager
Staples
10.2000 - 09.2013
Developed and implemented a strategic plan and sales targets to drive sales and increase profitability
Managed a team of 8 sales representatives and 5 operations staff, directing day to day operations to meet sales targets
Won Ron Sergeant Inspired Selling Award in 2010 and 2011 for outstanding sales performance to goal.
Created and executed merchandising strategies to maximize sales and enhance profitability.
Led a team of 6 merchandisers to ensure optimal product presentation and inventory management in store.
Source, screen, and interview candidates for open positions, ensuring a diverse talent pool
Screened and interviewed candidates for open positions, recommending top talent to enhance team capabilities.