JOHN CORONA
Las Vegas
Summary
Detail-oriented IT Support Technician with hands-on experience in troubleshooting hardware, software, and connectivity issues. Currently pursuing Google IT Support and CompTIA certifications, complemented by practical experience with devices and networks. Offers strong technical communication, time management, and problem-solving skills, ready to support team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Payment Support
Shift4 Payments
Las Vegas, NV
02.2026 - Current
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Managed troubleshooting processes, ensuring timely resolution of technical issues for users.
- Provided exceptional customer support, resolving inquiries and enhancing user satisfaction.
- Developed knowledge base articles, streamlining information access for team members and customers.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
Porter
South Bay Lexus
Los Angeles, CA
10.2022 - 02.2026
- Provide front-line technical assistance to customers with vehicle technology systems
- Troubleshoot Bluetooth connectivity, phone pairing, audio, and infotainment issues
- Assist customers with navigation systems, hands-free calling, and system settings
- Explain technical solutions clearly to non-technical users
- Deliver high-quality customer service in a fast-paced environment
Front Counter / Systems Support
Piece o Pizza
Los Angeles, CA
03.2020 - 02.2026
- Handle phone orders and assist customers with online ordering issues
- Manage in-store systems used for online orders and table management
- Troubleshoot Wi-Fi connectivity issues to ensure uninterrupted operations
- Monitor and respond to business emails and system-related requests
- Support daily technical needs to maintain smooth restaurant operations
Education
High School Diploma -
Simon Technology
Los Angeles, CA05-2018
Skills
- Customer Support: Phone, in-person, non-technical user assistance, Billing assistance
- Payment terminals
- Networking: Wi-Fi troubleshooting, connectivity issues, device pairing
- Payment processing
- Support Skills: Technical troubleshooting, issue documentation, user education,
- Hardware & Devices: PCs, laptops, mobile devices, vehicle infotainment systems, PAX, Verifone
- Payment inquiries
Languages
Spanish: Limited
Timeline
Payment Support
Shift4 Payments
02.2026 - Current
Porter
South Bay Lexus
10.2022 - 02.2026
Front Counter / Systems Support
Piece o Pizza
03.2020 - 02.2026
High School Diploma -
Simon Technology