John Cox
Galloway,OH
Summary
Proven leader and skilled problem-solver, adept in team leadership and customer service, with a track record of enhancing customer satisfaction and loyalty at Midwestern Auto Group. Leveraged expertise in CDK and multitasking to significantly improve service operations. Excelled in recruiting and training, driving team performance and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Manager
Midwestern Auto Group
01.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Advisor/Service Manager Assistant
Midwestern Auto Group BMW
08.2015 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Utility Porter
MIDWESTERN AUTO GROUP
12.2013 - Current
- Optimized operational efficiency by developing standard operating procedures for all aspects of lot management.
- Maintained dealership curb appeal through regular washing of cars displayed on the front line, creating an attractive environment for potential buyers.
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Conducted regular inspections of vehicles on the lot to ensure optimal presentation and functionality.
- Coordinate service washes with staff ensuring all vehicles are wash to clients standards
Education
High School Diploma -
Central Crossing
Grove City05.2007
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Knowledgeable in CDK
- LIASS LAMBORGHINI
- ISPA BMW
- AIR BMW
- ELSA PRO BENTLEY/VW/AUDI
Timeline
Service Manager
Midwestern Auto Group
01.2022 - Current
Service Advisor/Service Manager Assistant
Midwestern Auto Group BMW
08.2015 - Current
Utility Porter
MIDWESTERN AUTO GROUP
12.2013 - Current
High School Diploma -
Central Crossing
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