John C. Platko
Seminole,FL
Summary
Hospitality professional with a strong background in front desk supervision, guest relations, concierge services, room inspection, and night audit. Brings steady leadership across daily hotel operations, guest transportation support, and multi-system coordination to help maintain smooth service and efficient front office workflows.
Overview
19
19
years of professional experience
Work History
Front Desk Supervisor
Mountain Chalet
Snowmass Village, CO
11.2020 - 10.2026
Front desk supervisor
Facilitated smooth check-in and check-out for guests, enhancing overall guest satisfaction
Coordinated airport shuttle services for guests, ensuring timely and convenient transportation
Performed thorough inspections of guest rooms to uphold cleanliness and maintenance standards
Completed nightly financial reports and reconciliations
Utilized various software systems for efficient operations
Original Staff manager, Front desk, Night audit, Supervisor
The Hyatt Place
St. Petersburg, FL
01.2017 - 01.2020
Front Desk Supervisor
Assisted guests with information and services to improve their overall experience.
Utilized various software systems to streamline operational processes.
Night Audit
Bellman, Guest services
Sirata Beach Resort
St. Petersburg, FL
01.2012 - 01.2017
Greeted guests with warm service across the Sirata Beach Resort lobby and entrance.
Assisted guests with luggage, ensuring smooth check-in and enhancing overall guest experience.
- Assisted luggage handling during arrivals and departures throughout beach resort operations.
- Escorted guests to rooms and explained resort amenities clearly.
- Responded to guest inquiries and requests, delivering timely and accurate information to enhance satisfaction.
Hotel Houseman, Banquet Operations, Room preparation, Guest services
Marriott Sand Key Resort
Clearwater, FL
01.2008 - 01.2012
Restocked hotel supplies to ensure rooms were fully equipped and ready for guest arrival.
Maintained cleanliness of public areas through regular sweeping, mopping, and sanitizing to enhance guest experience.
Organized supplies and supported housekeepers to streamline cleaning processes.
Education
High School Diploma -
Seminole High School
Seminole, FL05-2007
Skills
- Front Desk Supervisor
- Night audit
- Room inspection
- Financial reporting
- Concierge services
- Transportation management
- Guest relations
Accomplishments
- Awarded Outstanding Employee of the Year for excellent guest service.
- Achieved over 96% customer satisfaction in bell stand operation
- Contributed in achieving over 93% customer satisfaction in front office operations
- Awarded Outstanding Employee of the Month for excellent guest service
- Received Excellent Attendance Award for 5 years
- Received positive personnel TripAdvisor's reviews from multiple guests for excellent guest service
Systems Used
- Opera
- Colleague Advantage
- Reserve
- IQWare
Timeline
Front Desk Supervisor
Mountain Chalet
11.2020 - 10.2026
Original Staff manager, Front desk, Night audit, Supervisor
The Hyatt Place
01.2017 - 01.2020
Bellman, Guest services
Sirata Beach Resort
01.2012 - 01.2017
Hotel Houseman, Banquet Operations, Room preparation, Guest services
Marriott Sand Key Resort
01.2008 - 01.2012
High School Diploma -
Seminole High School