Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Gordon

Summary

Developed customer service and administrative skills in healthcare as a perusing nursing student. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

StretchLab
05.2025 - Current
  • Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
  • Assisted clients in understanding services and programs tailored for individual needs.
  • Maintained accurate records of client interactions and appointments using scheduling software.

Front Desk Attendant

Iona University- (Work-Study)
08.2024 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.

Patent Service Representative

Westmed/Summit Health
05.2024 - 12.2025
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Care Assistant

Park and Gardens Rehabilitation Center
02.2022 - 02.2023
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Education

Bachelor of Science - Nursing

Iona University
New Rochelle, NY
05.2026

Bachelor of Science -

International Leadership Charter High School
Riverdale, NY

Skills

    Customer Service

    Patient Care Experience

    Front desk supervisor

    Phone etiquette

    Microsoft

    Electronic Health Records

Certification

  • Certified Phlebotomist , Medca - 2024
  • Certified Basic Life Support (BLS) , Eastern CPR -2024

Timeline

Front Desk Receptionist

StretchLab
05.2025 - Current

Front Desk Attendant

Iona University- (Work-Study)
08.2024 - Current

Patent Service Representative

Westmed/Summit Health
05.2024 - 12.2025

Patient Care Assistant

Park and Gardens Rehabilitation Center
02.2022 - 02.2023

Bachelor of Science -

International Leadership Charter High School

Bachelor of Science - Nursing

Iona University
Ashley Gordon