John Craun
Inwood,WV
Summary
Hardworking sales advisor excited to leverage sales expertise and customer service strengths to take on challenging objectives. Experienced sales professional bringing several years' experience in energy and finance.
Overview
22
22
years of professional experience
2001
2001
years of post-secondary education
Work History
Commerical Sales Advisor
Valley Energy
Purcellville, Virginia
06.2020 - Current
- Assisted customers with product selection and energy solutions.
- Maintained up-to-date knowledge of energy products and services.
- Facilitated customer inquiries through phone and in-person communication.
- Answered requests and concerns with friendly and knowledgeable service.
- Identified customer needs and tailored solutions accordingly.
- Gathered customer feedback to improve sales strategies.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed cold calling to generate leads for prospective clients.
- Attended trade shows and industry events to promote products and services.
- Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
- Developed key customer relationships to increase sales.
- Coordinated with logistics department to ensure timely delivery of goods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
- Produced sales documents, finalized deals and filed records.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Oversaw installation of equipment and it's service
Assistant Vice President
SunTrust
Multiple locations , VA
06.2016 - 12.2019
- Led project teams to enhance client engagement strategies and improve service delivery.
- Collaborated with senior management to align departmental goals with company objectives.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Conducted performance evaluations to assess employee contributions and identify development needs.
- Created and maintained a positive working environment through effective leadership practices.
- Provided guidance, support and direction to subordinates in order to achieve organizational goals.
- Networked within communities to identify and capitalize on business opportunities.
- Organized special events such as conferences, seminars, workshops.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Facilitated team meetings and workshops to align on goals and strategies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw 5 locations in the Shenandoah Valley
- Trained new and existing branch managers in small business sales
Sales Trainer
Navy Federal Credit Union
Winchester, VA
08.2013 - 06.2016
- Developed training programs to enhance sales techniques and customer engagement.
- Facilitated workshops to improve team performance and product knowledge.
- Analyzed training needs to tailor content for diverse employee groups.
- Evaluated training effectiveness through participant feedback and assessments.
- Recruited, trained, and mentored sales team members, offering continuous support for professional development.
Technician
Valley Drilling Corp Of Va
Upperville, Virginia
03.2004 - 07.2009
- Operated heavy equipment
- Installed well systems and components
- Installed submersible well pumps
- Installed water piping
- Serviced and replaced malfunctioning equipment
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Followed safety practices to safeguard against injury and damage to property.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Education
Sherando High School
Stephens City, VASkills
- Customer engagement
- Product knowledge
- Sales strategy
- Lead generation
- Negotiation skills
- Customer relationship management
- Team leadership
- Employee training
- Problem solving
- Effective communication
- Product demonstrations
- Sales demonstration
- Closing deals
- Building rapport
- Coaching and mentoring
- CRM proficiency
- Objection handling
- Cold calling
- Sales consultation
- Account management
- Lead prospecting
- Lead database management
- Contact follow-up
- Customer relations
- Closing techniques
- B2B and B2C sales
- Account servicing
- Prospecting clients
Timeline
Commerical Sales Advisor
Valley Energy
06.2020 - Current
Assistant Vice President
SunTrust
06.2016 - 12.2019
Sales Trainer
Navy Federal Credit Union
08.2013 - 06.2016
Technician
Valley Drilling Corp Of Va
03.2004 - 07.2009
Sherando High School