John Cruz
Front Desk Agent
Brooklyn,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Front Desk Agent
Holiday Inn Express Hotel
Brooklyn, NY
02.2023 - Current
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Night Auditor
Holiday Inn Express Hotel
Brooklyn, NY
02.2023 - Current
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Personal Trainer
Ig Fit Health Club
Brooklyn, NY
04.2022 - 08.2022
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Home Health Aide
HamaspikCare
Brooklyn, NY
06.2019 - 07.2022
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Personal Trainer
Grind House
Brooklyn, NY
09.2020 - 05.2021
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
No Degree - Marketing Management And Research
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
Registration processing
Automated telephone systems
Lobby auditing
Office management
Sales expertise
Social perceptiveness
Bookkeeping
Guest services
Team Building
Cash Handling
Time management
Training and mentoring
Certification
CPT - Certified Personal Trainer
Timeline
Front Desk Agent
Holiday Inn Express Hotel
02.2023 - Current
Night Auditor
Holiday Inn Express Hotel
02.2023 - Current
Personal Trainer
Ig Fit Health Club
04.2022 - 08.2022
Personal Trainer
Grind House
09.2020 - 05.2021
Home Health Aide
HamaspikCare
06.2019 - 07.2022
No Degree - Marketing Management And Research
New York City College of Technology of The City University of New York