Summary
Overview
Work History
Education
Skills
Certification
Timeline
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John Cruz

Front Desk Agent
Brooklyn,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Front Desk Agent

Holiday Inn Express Hotel
Brooklyn, NY
02.2023 - Current
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Night Auditor

Holiday Inn Express Hotel
Brooklyn, NY
02.2023 - Current
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Personal Trainer

Ig Fit Health Club
Brooklyn, NY
04.2022 - 08.2022
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Home Health Aide

HamaspikCare
Brooklyn, NY
06.2019 - 07.2022
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Personal Trainer

Grind House
Brooklyn, NY
09.2020 - 05.2021
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Education

No Degree - Marketing Management And Research

New York City College of Technology of The City University of New York
Brooklyn, NY

Skills

Registration processing

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Certification

CPT - Certified Personal Trainer

Timeline

Front Desk Agent

Holiday Inn Express Hotel
02.2023 - Current

Night Auditor

Holiday Inn Express Hotel
02.2023 - Current

Personal Trainer

Ig Fit Health Club
04.2022 - 08.2022

Personal Trainer

Grind House
09.2020 - 05.2021

Home Health Aide

HamaspikCare
06.2019 - 07.2022

No Degree - Marketing Management And Research

New York City College of Technology of The City University of New York

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John CruzFront Desk Agent