John DeLorenzo
Greenwich,NY
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
15
15
years of professional experience
Work History
Inside Sales Manager
SKS Bottle & Packaging
Saratoga Springs, USA
04.2020 - Current
- Serving as the Inside Sales Manager, overseeing a team of seven, which includes both customer service and sales representatives.
- Fostered a customer-centric sales environment, prioritizing relationship-building, and long-term client satisfaction.
- Established quality assurance processes to evaluate and improve sales interactions, ensuring alignment with company values and customer expectations.
- Helped to manage operational processes and policies in a distribution warehouse setting.
- Work closely with procurement, operations, and logistics teams to maximize order volume and distribution output.
- Promoted to an Inside Sales Representative after 2 years, maintaining and growing a territory of over 350 accounts.
- Started as a customer service representative for a packaging-focused e-commerce site.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Part Time Retail Sales Representative
Summit Clothing Company
Saratoga Springs, USA
09.2019 - 04.2020
- Served as part time retail sales representative
- Managed inventory for downtown Saratoga Springs Store
- Aided in social media marketing campaign
Sales Representative
Packaging Corporation of America
Northampton, USA
04.2017 - 09.2019
- Served as a sales representative of corrugated packaging, focused on both opening new accounts at a local level, as well as servicing multiple large national accounts.
- Managed all personal accounts, including the design of new items, the application of artwork, and the entering of orders for production in the plant.
- Managed multiple large account transitions, and oversaw the shift of large accounts from competitor production to company production.
- Communicated daily with customer team members at all job levels, creating strong relationships with all employees.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Customer Service Representative
Auberges Resorts at Element 52
Telluride, USA
06.2016 - 09.2016
- Provided daily customer service to owners and customers of exclusive luxury rental and residential properties
- Greeted owners and guests as they arrived at the resort resulting in positive first impressions of the resort
- Communicated daily with a variety of constituencies including owners, guests, internal and external colleagues, and visitors
- Performed numerous daily tasks including, but not limited to, answering telephones, conducting front desk services, providing transportation, bell services, and bartending
Service Staff
Saratoga Golf and Polo Club
Saratoga Springs, USA
06.2010 - 08.2015
- Provided positive and efficient service to golf club members during the summer seasons
- Utilized customer service skills and communicated daily with a variety of constituencies including club members, colleagues, and high profile guests
- Managed club pro shop as needed
Education
Bachelor of Arts - Government, Minor in Francophone Studies
St. Lawrence University
Canton, NY05.2016
Skills
- Sales strategy development
- Territory management
- Business forecasting
- Sales development
- Sales team leadership
- Customer service management
- Account management
- Motivational skills
- Customer relationship building
- Sales staff training
- MS Word
- MS Excel
- MS Power Point
- MS Outlook
Languages
Proficient in French
Timeline
Inside Sales Manager
SKS Bottle & Packaging
04.2020 - Current
Part Time Retail Sales Representative
Summit Clothing Company
09.2019 - 04.2020
Sales Representative
Packaging Corporation of America
04.2017 - 09.2019
Customer Service Representative
Auberges Resorts at Element 52
06.2016 - 09.2016
Service Staff
Saratoga Golf and Polo Club
06.2010 - 08.2015
Bachelor of Arts - Government, Minor in Francophone Studies
St. Lawrence University