John Delponti
Experienced Server and Retail Worker
Austin,TX
Summary
Skilled Server and Retail worker offering expertise in a variety of customer service scenarios. Experience in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
6
6
years of professional experience
Work History
Sever/Event Server
Goodalls at Hotel Ella
Austin, TX
04.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took IRD Orders (Room Service orders) Over the phone and prepared the meal, check, utensils, etc. in an elegant arrangement to be ran to the guest's rooms in a timely manner
- Set up and tore down all catering services in banquet halls and at customer locations.
- Worked multi-course dinners with pre-plated foods.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Checked catering orders for inclusion of required menu items.
Server/Busser/Food Runner/Expo
Soto Sushi
Austin, TX
03.2023 - Current
- Needed to have thorough and detailed understanding of over 200 Specialty Sushi dishes, Be educated in flavor profiles, ingredients, and allegories.
- Was required to understand the precise coursing order of all dishes in relation to each other based on flavor profiles and The head chef's preferences,
- Preformed with an extremely professional etiquette to maintain the fine dining atmosphere for high paying VIP Clientele.
- Displayed enthusiasm and knowledge about restaurant's menu and products. Answered questions and recommended specials to upsell and increase profits
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained table settings by removing courses, replacing utensils and refilling beverages. maintaining customer satisfaction and dining room cleanliness.
- Managed Tickets and ran food according to desired coursing order. Explained dishes to guest with enthusiasm once dropped off at table.
Server
Phoebe's Diner
Austin, TX
06.2022 - 01.2023
- Handled a high influx of guests and their orders in a timely and organized fashion
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Brewed coffee and distributed to guests.
Server
Kerbey Lane Cafe
Austin, TX
10.2021 - 07.2022
- Handled a high influx of guests and their orders in a timely and organized fashion
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Operated espresso machine and mixed cocktails
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Fulfillment Team Member
Target
Huntersville, NC
12.2020 - 09.2021
- Was responsible for navigating around the store to gather items for customer pick up
- Had to accurately select products and items from shelves and pallets on a strict time crunch. consistently scored high in accuracy and speed
- Was required to have a thorough understanding of the entire store.
- Operated handheld POS scanners to track merchandise throughout fulfillment process.
Electronics Team Member
Target
Savannah, GA
10.2018 - 12.2020
- Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Tracked inventory and conducted cycle counts to maintain accurate records.
Education
Bachelor of Arts - Sound Design
Savannah College of Art And Design
Savannah, GA11.2021
Skills
- High-Volume Dining
- Dining Customer Service
- Point of Sale (POS) System Operations
- Table Bussing
- Food Safety Understanding
- Menu Memorization
- Effective Customer Upselling
- Willing to Learn
- Friendly and Personable
licenses
- TABC License
- Food Handlers License
Timeline
Sever/Event Server
Goodalls at Hotel Ella
04.2023 - Current
Server/Busser/Food Runner/Expo
Soto Sushi
03.2023 - Current
Server
Phoebe's Diner
06.2022 - 01.2023
Server
Kerbey Lane Cafe
10.2021 - 07.2022
Fulfillment Team Member
Target
12.2020 - 09.2021
Electronics Team Member
Target
10.2018 - 12.2020
Bachelor of Arts - Sound Design
Savannah College of Art And Design
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