John Dolinar
Tucker,GA
Summary
Dynamic professional with a proven track record at Hydradyne LLC, excelling in complaint handling and inventory management. Demonstrated expertise in enhancing customer satisfaction and operational efficiency through effective communication and time management. Skilled in data entry and product knowledge, consistently achieving high retention rates and positive feedback from clients.
Overview
11
11
years of professional experience
Work History
Hose Fabrication/Parker Storer CSR
Hydradyne LLC
01.2019 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hose Fabrication/Customer Service Representative
Hydraulic Service Company
07.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Inventory Specialist
RGIS Inventory Services
11.2013 - 07.2017
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06-2009
Skills
- Complaint Handling
- Call center experience
- Inside sales
- Data Entry
- Product Knowledge
- Time Management
- Multitasking Abilities
- Excellent Communication
- Forklift Operator
Awarded Customer Service Employee of the Year 2023
I was awarded Customer Service Employee of the Year for customer service, understanding what the customer needed and helping them choose the correct items they needed for their particular job.
Timeline
Hose Fabrication/Parker Storer CSR
Hydradyne LLC
01.2019 - Current
Hose Fabrication/Customer Service Representative
Hydraulic Service Company
07.2017 - 01.2019
Inventory Specialist
RGIS Inventory Services
11.2013 - 07.2017
High School Diploma -
Green Run High School
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