Teana Jackson

• Managed a portfolio of 21 key accounts, focusing on upselling and cross-selling opportunities to increase revenue by 15%.
• Provided exceptional customer service by addressing client inquiries and resolving issues in a timely and professional manner, resulting in a 95% client retention rate.
• Utilized CRM software to track sales activities, update customer information, and generate detailed reports for management review.
• Collaborated with the sales team to create targeted sales that led to a 20% increase in new business acquisitions.

Active GA Real Estate License

• Assisted BLVD Single Family Rental and American Homes 4 Rent, investment portfolios by sourcing over 300+ rental properties that met their investors requirements
• Successfully closed 20+ sales transactions in the past year, exceeding sales goals by 15%
• Utilized strong communication and interpersonal skills to build and maintain relationships with clients, colleagues, and industry professionals
• Negotiated favorable terms and prices for clients, resulting in increased client satisfaction and repeat business

• Provided excellent customer service by promptly addressing inquiries and resolving issues to ensure customer satisfaction
• Maintained detailed records of customer interactions and followed up on any outstanding issues to achieve resolution
• Managed approximately 50 high-volume incoming calls and emails in a professional and efficient manner
• Actively participated in training sessions to enhance product knowledge and improve customer service skills